Projects & Delivery Officer

The post holder is responsible for coordination and administration of learning & development courses. The role involves the organization and management of coursebooking and communication processes, ensuring that access to relevantlearning and development opportunities. This includes the promotion of courses with low bookings and regular monitoring and reporting of course availability. The post holder will support the Learning & Development Advisor with the facilitation of coursesessions, as well as compiling regular training evaluation reports to share withtraining providers. The post holder will ensure that effective administrative systems are maintained to support theteam. As our People and Culture function evolves, all team members are expected to work collaboratively, fostering a culture of shared learning. This includes: Sharing guidance and expertise across the People & Culture Hub and Service Teams Participating in cross-functional training to build capability Applying new skills to deliver high-quality service Supporting colleagues through change and promoting an inclusive team environment Staff must work within the People & Culture Hub and Service Team model to ensure timely, accurate, and professional support. Including Providing first-line advice within role scope Escalating or signposting queries appropriately Adopting flexible cross-team working to manage demand Main duties of the job 1. Be responsible for the end-to-end administration for Learning & Development courses and events; as well as support with delivery and facilitation 2. Create and oversee communication and project management plans, including the design of promotional resources to support projects and initiatives 3. Maintain accurate data input and perform data analysis to support the L&D team with informing trends, gaps and areas for improvement in existing processes. 4. Ensure effective communication with internal and external stakeholders, managers, and colleagues. 5. Work independently within defined policies and procedures, referring to the manager where necessary. 6. Participate in operational reviews, audits, and the ongoing improvement of systems and processes. 7. Act in a professional manner always, ensuring effective communication across all levels of the Trust. About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations., Please see attached Job Description/Person Specification document for more information and full details regarding responsibilities within post. Job description, Please see attached Job Description/Person Specification document for more information and full details regarding responsibilities within post.

Education / Qualification / Training Essential

• Educated to A-Level of equivalent
• Willingness to work towards a qualification that supports a Learning & Development career
Desirable
• Qualification in relevant field or equivalent experience
Experience Essential
• Experience using HR systems to record and extract data
• Working with large data sets and performing data analysis
• Creating promotional resources and using design programmes (e.g. Canva)
• Planning and coordinating training courses and events
• Confident public speaking and supporting event facilitation
Desirable
• Working with Learning Management Systems
• Shortlisting and recruitment processes
Knowledge & Skills Essential
• Knowledge of the Learning & Development profession and its purpose
• Ability and willingness to facilitate group discussion and activities
• Proven record of using initiative and a proactive approach to work
• Proficiency in MS Office suite; particularly Excel and PowerPoint
• Knowledge of HR policies, processes and best practice
• Demonstratable attention to detail and accuracy in data entry and analysis
• Excellent communication skills, both written and verbal
• Ability to communicate complex information and adapt communication style to different audiences
• Effective problem-solving skills
• Good interpersonal skills
• Professionalism and resilience - work to high standards, deals with pressure effectively
Desirable
• Project management tools and methodology, Ability to handle sensitive information with confidentiality
• Proactive and customer-focused mindset
• Willingness to trabel to multiple sites within the Organisation
Desirable
• Ability to negotiate with colleagues
Person Specification Education / Qualification / Training Essential
• Educated to A-Level of equivalent
• Willingness to work towards a qualification that supports a Learning & Development career
Desirable
• Qualification in relevant field or equivalent experience
Experience Essential
• Experience using HR systems to record and extract data
• Working with large data sets and performing data analysis
• Creating promotional resources and using design programmes (e.g. Canva)
• Planning and coordinating training courses and events
• Confident public speaking and supporting event facilitation
Desirable
• Working with Learning Management Systems
• Shortlisting and recruitment processes
Knowledge & Skills Essential
• Knowledge of the Learning & Development profession and its purpose
• Ability and willingness to facilitate group discussion and activities
• Proven record of using initiative and a proactive approach to work
• Proficiency in MS Office suite; particularly Excel and PowerPoint
• Knowledge of HR policies, processes and best practice
• Demonstratable attention to detail and accuracy in data entry and analysis
• Excellent communication skills, both written and verbal
• Ability to communicate complex information and adapt communication style to different audiences
• Effective problem-solving skills
• Good interpersonal skills
• Professionalism and resilience - work to high standards, deals with pressure effectively
Desirable
• Project management tools and methodology, Ability to handle sensitive information with confidentiality
• Proactive and customer-focused mindset
• Willingness to trabel to multiple sites within the Organisation
Desirable
• Ability to negotiate with colleagues