We are seeking an experienced and driven professional to join our dynamic team at Birmingham City Council. This is a critical role focused on the development and delivery of complex improvement and change initiatives across the organisation, working at the heart of transformation that directly impacts the lives of Birmingham's residents. You'll work closely with senior leaders, front-line teams, and external partners to identify issues, assess opportunities, and design practical, people-focused solutions. You'll help embed sustainable change in working practices, ensuring improved service delivery and better outcomes for our customers and citizens. Key Responsibilities Lead the scoping, design, and implementation of programmes that drive service improvement and sustainable change. Use analytical and project management techniques to identify opportunities, assess impacts, and deliver outcomes on time and within budget. Facilitate and manage multi-disciplinary project teams involving HR, Finance, IT, Legal, Comms, and others to ensure joined-up delivery. Ensure high levels of customer satisfaction by delivering change that is responsive to evolving needs. Embed best practice approaches in service design, delivery and change management. Actively engage stakeholders to support and own the change journey. Deputise for Change Partners when required and contribute to strategic planning and delivery. Champion a performance-driven, customer-focused culture committed to continuous improvement.

Proven experience leading service improvement or transformation projects in a complex organisation. Strong understanding of change and project management methodologies. Excellent stakeholder engagement skills and the ability to bring people on board. Analytical thinker with problem-solving capabilities and attention to detail. Collaborative, adaptable, and resilient, with a passion for public service and improving outcomes for communities. Experience working within local government or public sector is desirable.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.