Project Support Officer

This role will be responsible for supporting the delivery of regulatory projects and programmes. It enables the smooth running of projects and programme supporting the project delivery team through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf You will work closely with the priority project and programmes teams and working groups as well as wider colleagues across the Commission to ensure that we have effective oversight and monitoring of priority project activity and that we have a consistent drumbeat rhythm across the organisation You will manage your own workload with the guidance and support of your line manager and prioritise tasks to ensure key project timelines are met specific work requirements. Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.
Your responsibilities:
• Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plans documentation.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission's portfolio and project delivery frameworks and contributing towards its continuous improvement.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.


• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that is clear and concise.
• Proven ability to identify risks and issues and to escalate quickly whilst proposing solutions.
• A solution orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines
Desirable criteria:
• Relevant project management qualification (APM, Prince 2, Agile)
• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.
  
  The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.
We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.