Project Support Officer

Maldon District Council is working in partnership with Essex Shared Services to support the role of Project Support Officer, a full time position offering hybrid working with a minimum of 2 days in the office per week. Role Purpose:

• To support the delivery of the projects through effective project and programme administration.
• To ensure projects and initiatives are accurately documented, monitored, and progressed in line with agreed plans.
• To enable the division to meet statutory and corporate objectives by providing timely and reliable information, reporting, and administrative support.
• To facilitate communication and collaboration across internal teams, stakeholders, and external partners to ensure smooth delivery of projects and programmes.
• To maintain high standards of compliance, record-keeping, and reporting, supporting good governance and accountability within the division.
• To support coordination for enquiries, ensuring responses are managed efficiently and escalated appropriately.
• To contribute to continuous improvement in project processes and systems, supporting a culture of efficiency, effectiveness, and customer-focused delivery.
• Be a role model for the service, demonstrating authenticity, integrity, resilience, and compassion while focusing on communication, personal development, and wellbeing.
Accountabilities - Service Delivery:
• Maintain accurate and up-to-date records of all projects, programmes, and initiatives
• Monitor project progress and highlight any issues, risks, or delays to the relevant managers or programme boards.
• Support the preparation of reports, briefings, and documentation for internal and external stakeholders, including committees and partner organisations.
• Coordinate meetings, agendas, and actions for project boards, working groups, and other forums to ensure timely follow-up and accountability.
• Assist in the development, implementation, and review of project processes, ensuring compliance with corporate and statutory requirements.
• Facilitate communication between teams, stakeholders, and partners to enable smooth project delivery and collaboration.
• Contribute to continuous improvement initiatives, identifying opportunities to streamline processes, improve efficiency, and enhance customer outcomes.
• Support the division in providing excellent customer service by responding to enquiries and requests promptly and effectively.
  
  Educated to A Level standard, NVQ Level 3, or equivalent relevant experience.
• Evidence of continuous professional development (CPD) or ongoing learning relevant to project or programme administration.
• Management or specialist qualifications are not essential but may be an advantage depending on project responsibilities.
• Understanding of local government structures, planning, and growth processes.
• Awareness of statutory and corporate requirements relevant to corporate & capital projects.
• Good understanding of customer service standards and expectations in a public sector context.
• Knowledge of continuous improvement, business process redesign, and quality control principles.
• Working knowledge of project and programme management principles and methodologies is desirable but not essential.
• Demonstrable administration experience essential
• Experience in project or programme administration within a professional or public sector environment desirable but not essential
• Experience of coordinating meetings, boards, and actions, including accurate documentation and follow-up.
• Proven experience of working collaboratively with internal teams, stakeholders, and external partners.
• Experience in maintaining accurate records, data management, and producing reports to support decision-making.
• Strong organisational and time management skills, with the ability to manage competing priorities effectively.
• Excellent verbal and written communication skills, including producing clear reports and presentations.
• Ability to work independently and as part of a team, demonstrating initiative and adaptability.
• Confident in using technology and Microsoft 365 applications, and ability to quickly learn service-specific systems.
• SharePoint experience desirable.
• Demonstrates resilience, professionalism, and a collaborative approach under pressure.
  
  Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.
  
  Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.
To download or listen to a presentation of the Corporate Plan 2025-2028 click Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic. In addition to a competitive salary, you will be entitled to a range of benefits, including:
• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking