Project Support Officer (12-Month Fixed-Term Contract)

a 12-month fixed-term contract. In this role, you will support the HMS Business Systems Manager in coordinating and managing the organisation's business change activity. You will play a key part in planning, implementing and tracking projects - including ICT systems and business processes - ensuring risks are effectively managed and projects are delivered on time, within budget and in line with agreed objectives. Working flexibly and collaboratively, you will help ensure a seamless, value-for-money service that supports our operational priorities and delivers positive outcomes for our customers. What You'll Be Doing:

• Support the HMS Business Systems Manager with the coordination and delivery of business change activity, including daily
reporting, user acceptance testing and training documentation.
• Work closely with operational teams, ICT and key stakeholders to deliver business improvements and operational efficiencies.
• Provide timely and accurate project and administrative support, including organising meetings, taking notes, tracking actions
and maintaining project documentation.
• Act as the PDA super user, ensuring all new starters receive consistent and effective training in PDA use.
• Support the planning, implementation and performance tracking of projects, including ICT systems and business processes,
ensuring delivery on time and within budget.
• Manage administrative processes efficiently, ensuring all tasks, records and documentation are up to date.
• Build and maintain effective working relationships with stakeholders to understand priorities and provide proactive,
solution-focused support.
• Deliver end-user training and support new ways of working that improve services and drive continuous improvement.
• Support project delivery within the corporate risk management framework, ensuring risks are managed and issues are escalated
appropriately.
• Ensure compliance with financial, health and safety, and equality policies, embedding fairness and safe working practices
across all activity.


• NVQ Level 3 or equivalent in Customer Service or related business discipline
• Experience of using a computerised planning systems.
• Strong planning skills with the ability to prioritise and meet deadlines
• A customer-focused approach with a commitment to delivering excellent service
• Good communication skills which enable the post holder to communicate effectively with customers and colleagues
• Full, clean UK or EU driving license
Interview Process:
• Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant skills,
experience, and technical knowledge for the role. Interviews will take place w/c 18th May at our Stonebridge Office Additional Information: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check
• Two completed references
• Occupational Health questionnaire - Fit for Work
• DBS check (if required for the role)
• Completion of all new starter documentation including signed terms and conditions