Project Manager, Client Change Management - 12 Months Fixed Term Contract

We are currently seeking an experienced individual to join this team in the role of Project Manager, Client Change Management - 12 Months Fixed Term Contract. The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments technical and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence. In this role, you will:

• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.
  
  Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Awareness of the various industry standard formats (including ISO20022), testing processes and methodologies.
• Awareness of the key industry changes, with specific reference to Swift MT to MX (ISO) migration and the requirements and impact to our client base.
• Previous project management experience.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
  
  If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions., Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk