Project Manager

This role is based in our office in Bracknell, Berkshire. The position requires commuting to the office minimum 3-4 days per week., Project Delivery

• Initiate projects following applicable project management methodology and establish appropriate documentation and control.
• Ensure projects are delivered within tolerance of time, cost and quality.
• Maintain high standard project documentation and deliverables that meet customer performance and quality expectations.
• Develop and execute a test plan aligned with customer requirements.
• Manage virtual project teams as needed.
Customer Relationship Management
• Serve as the single point of contact throughout the project, defining escalation paths for stakeholders.
• Communicate with customers consistently during the project lifecycle, achieving high customer satisfaction and coordinating across virtual teams.
Sales & Financial Support
• Contribute to bids and tenders, providing project management input in presales activities, documentation and presentations.
• Manage project costs, preserve sales margins, track, and recover additional costs where possible.
• Generate accurate forecasts for in-house planning and budgeting.
• Maintain financial control across project lifecycles, meeting the agreed revenue plan.
• Agree billing plans with accounts and billing teams.
Process Management & Improvement
• Validate completion of key milestones before advancing to next delivery stages.
• Implement project controls, risk and issue logs, and change-control methods during initiation.
• Maintain internal systems and reporting tools to reflect current project status.
• Conduct debriefs to identify, review and propose improvements benefiting the team, business and customers.
  
  Bachelor's degree in STEM or equivalent.
• Strong experience in project management or delivery in the technology sector.
• Proven track record of meeting and surpassing customer expectations.
• Ability to manage projects from start to finish and meet deadlines.
• Experience with software development lifecycle, cloud platforms and/or hardware/software development.
• Strong communication, organisational and interpersonal skills.
• Creative problem-solving ability.
• Motivational skills to drive teams toward delivery.
  
  Content Guru is a leading provider of cloud communications solutions that help businesses enhance customer engagement and experience.