Project Coordinator, Matterport - London

Matterport is looking for a self-motivated, highly collaborative Capture Services Coordinator to support the end-to-end job order process for our Capture Services team. Capture Services is a globally scaled operation that delivers high-quality Matterport digital twins quickly, conveniently, and cost-effectively for customers across industries and use cases. As a core function on this team, the Capture Services Coordinator manages the full job lifecycle and ensures operational excellence for both customers and Capture Technicians. The ideal candidate is a proactive, versatile thinker who anticipates customer needs, resolves issues promptly, and communicates with professionalism.,

• Manage the dispatching and scheduling of incoming orders by working closely with customers and Capture Technicians, ensuring all job details and progress are accurately tracked in internal systems.
• Serve as a trusted advisor to customers by answering questions, resolving issues promptly, and ensuring a seamless, high-touch service experience throughout the job lifecycle.
• Develop strong, collaborative relationships with our Capture Technician network, partnering with them daily to coordinate jobs, address challenges, and maintain high operational standards.
• Partner with cross-functional teams to identify inefficiencies, recommend enhancements, and support continuous improvement of workflows, tools, and procedures.
• Oversee scheduling and tracking databases to ensure complete, accurate, and up-to-date order information, supporting data integrity and operational visibility.
• Act as a key advocate for customers by sharing insights, trends, and feedback with internal stakeholders to help shape product, service, and operational improvements.
• Track job milestones, proactively identify risks or delays, and coordinate solutions to keep orders on schedule and customers informed.
• Facilitate clear, timely communication between customers, technicians, and internal teams to ensure alignment and smooth execution of all Capture Services activities.
  
  Bachelor's degree or equivalent experience.
• Demonstrable experience in account management, scheduling, or project coordination; marketplace experience preferred.
• Proven ability to work effectively with customers and internal partners.
• Super multi-tasker who can work effectively and efficiently in a fast-paced environment.
• Able to handle high task volume with strong accuracy and attention to detail.
• Excellent written and verbal communication with strong interpersonal skills.
• Comfortable navigating ambiguity and change with a flexible, solution-oriented mindset.
• Driven, enthusiastic, and proactive with a strong "can-do" attitude.
  
  CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate., Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing., CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar Group is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.