Progression Job Coach

Location: Newport, NP20 1FX Salary: £30,000 plus excellent benefits Schedule: Full-time, Monday to Friday 09:00 to 17:00 (30-minute lunch break)
Ready to impact a better future?
As a Progression Job Coach in our Employment, Skills and Enterprise team, you'll support people on the Restart scheme to overcome barriers, build confidence and move into sustainable employment.
You'll work closely with participants to understand their goals, create tailored action plans and provide the coaching and practical support they need to succeed. Your work will have a direct and positive impact on individuals, families and local communities by helping people take meaningful steps towards a better future.

What you'll do as a Progression Job Coach
You'll be entrusted to:
Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals
Work with employers and internal teams to identify opportunities and match participants to suitable roles
Maintain accurate records and ensure full compliance with contract requirements and customer service standards

Experience in coaching, mentoring or supporting individuals into employment or education
A genuine passion for helping people succeed and making a positive difference in communities
Strong interpersonal and communication skills, with the ability to build trust and influence others
Experience working in a target-driven or performance-focused environment
Excellent organisation and time management skills, with the ability to manage multiple priorities effectively
Confidence using IT systems and maintaining accurate, high-quality records
Good understanding of the Welsh language

Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer
Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.