Progress Chaser

The post holder will support ED Flow Nurse / NIC in a progress chaser function with monitoring of the ED whiteboard / monitoring of potential four-hour breaches and liaising with the capacity team regarding bed availability.

The post holder will also support effective flow from the ED by facilitating discharges and ensuring any delays to outstanding investigations and treatment could delay the discharge are escalated appropriately.

Main duties of the job

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate.

Input and look up data on Trust IT systems in accordance with Trust policy.

Analyse and extract complex data sets from a number of different sources.

To assist colleagues as directed by the Supervisor / Line Manager in times of pressure of work.

Co-operate in the introduction of the new technology and new working practices to ensure the smooth running of the department.

Inform relevant clinicians when pathology and imaging results are available.

Liaise with staff and service users.

Provide excellent telephone skills.

Accurately record telephone messages and other enquiries and refer as appropriate.

To provide a point of contact for service users.

Provide effective communication and problem solving both face to face and via telephone.

Collate patient information provided by clinical colleagues for handover.

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation e,g aggressive or demanding behaviour.

Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.