Programming Assistant - Liverpool

Being a Programming Assistant for the National Trust is all about people: connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. You will assist in the delivery and development of a programme of Summer of Play outdoor activities and events at Speke Hall., Reporting to the Visitor Experience Manager, you'll be part of a friendly, dynamic team based at Speke Hall. It's an exciting time to join the team as we're focused on delivering a Summer of Play to remember at Speke Hall, full of outdoor fun and activities for our visitors. There's never a dull day working here. This role supports a busy group of properties that welcomes over 1.6 million visitors every year, so you'll not be afraid of getting out and about to make things happen and juggle a varied workload.

Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We're looking for someone to work with us who is enthusiastic, adaptable and a full team player and who enjoys variety. Standards of excellence in customer service and visitor engagement are essential.

What you'll be doing

Working with the team, you'll help with the creation and delivery of a Summer of Play that brings Speke Hall to life for our visitors, creating magical memories that will encourage them to visit all year round. The programme will celebrate each property's unique characteristics and Spirit of Place to create meaningful connections with our visitors each time they visit.

You will ensure we provide an enjoyable visitor experience, consistently exceeding visitors' expectations. You may also be involved in outreach engagement activities and events. Understanding how and why we engage our supporters is key. You'll help link everything we do back to our cause and the on-going work we do.

You'll help deliver high standards of presentation to ensure that our day-to-day visitor experience is in tip-top condition to ensure visitors have the best visit possible. You will work alongside and support volunteers and delivery partners to bring our experiences to life to grow audiences and broaden appeal. You'll likely to be checking standards of presentation on site and support the evaluation of visitor programming to continuously improve service and experiences across the portfolio.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you're:

a good communicator who can build relationships with a wide range of people

a team player, but can also work by yourself

adaptable and have a flexible approach

understanding of the importance of great service

keen to learn new things

well organised and able to manage time well

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.