Programme Manager, Professional Programmes

The Senior Programme Manager, Professional Programmes serves as the operational lead for Edconic'sProfessional Programmes portfolio, translating strategic priorities into exceptional programme delivery,operational excellence and commercial performance.Working in close partnership with the Director of Professional, Online and Custom Programmes, therole is responsible for the planning, implementation and continuous improvement of a growingportfolio of in-person Professional Programmes delivered in London. The postholder will ensureprogrammes are delivered to the highest academic, operational and commercial standards whilstsupporting the achievement of departmental enrolment, revenue and profitability objectives.As a senior member of the Professional Programmes team, the Senior Programme Manager workscollaboratively across Academic, Global Enrolment, Marketing and Sales (GEMS), Finance, DigitalLearning, Operations, Legal and other shared service teams to deliver an outstanding learner andfaculty experience, drive continuous operational improvement and support the strategic growth of theProfessional Programmes portfolio.Key ResponsibilitiesOperational Leadership

• Lead the operational planning, project management and successful delivery of all Professional
Programmes delivered in London including Custom Programmes. The role is not responsible for commercial negotiations, client acquisition or contract management.
• Develop and manage detailed programme implementation plans, ensuring programmes are
delivered on time, within budget and to the highest operational standards.
• Oversee all programme logistics, including teaching schedules, venues, faculty coordination,
guest speakers, site visits, programme materials and operational resources.
• Identify operational risks, anticipate challenges and implement effective mitigation strategies
to ensure seamless programme delivery.
• Develop, implement and continuously improve operational systems, processes and
documentation that support an efÏcient, scalable and high-quality programme portfolio.
• Represent Professional Programmes and Edconic at programme launches, institutional events
and external engagements, acting as the operational lead and ensuring programmes commence and conclude to the highest professional standards. This may include introducing programmes in person or online where required.Commercial Performance
• Partner with the Director to support the successful delivery of annual enrolment, revenue and
profitability targets.
• Work proactively with Global Enrolment, Marketing and Sales (GEMS) throughout the
recruitment cycle to maximise enquiries, applications, conversions and enrolments across all Professional Programmes.
• Monitor programme recruitment, financial performance and capacity, identifying programmes
at risk and implementing operational strategies to maximise programme viability and commercial success.
• Manage programme budgets, financial trackers and operational expenditure, ensuring robust
financial control, accurate forecasting and timely reporting.
• Identify operational efÏciencies, resource optimisation opportunities and process
improvements that enhance profitability, scalability and long-term portfolio growth.
• Contribute to annual business planning, budgeting, forecasting and departmental
performance reporting.
• Contribute proactively to Continuing Education planning meetings, identifying opportunities
to strengthen programme performance, improve operational efÏciency and increase commercial return.
• Proactively identify opportunities to increase revenue, improve programme profitability and
support sustainable portfolio growth through operational innovation, capacity optimisation and continuous improvement.Academic Programme Management
• Build strong collaborative relationships with Course Leaders and faculty to ensure programmes
remain academically robust, current and aligned with Sotheby's Institute of Art's academic standards.
• Coordinate faculty recruitment, onboarding, training, contracts, scheduling and operational
support throughout the programme lifecycle.
• Work closely with Course Leaders and internal teams to ensure programme content, learning
activities, site visits, guest speakers and educational technology are effectively planned and successfully delivered.
• Oversee the operational use of Canvas, Microsoft Teams and other learning technologies,
supporting faculty throughout programme delivery.
• Ensure all Professional Programmes continue to meet the requirements of relevant
accreditation frameworks, including IACET and CPD, maintaining the Institute's reputation for academic excellence and professional standards.
• Coordinate programme evaluations and implement agreed improvements following student,
faculty and stakeholder feedback.Student Experience
• Ensure an exceptional participant experience from initial enquiry through to programme
completion.
• Oversee programme communications and operational support throughout the learner journey.
• Resolve operational issues professionally and efÏciently, maintaining the highest standards of
customer service.
• Monitor participant feedback and implement improvements that enhance programme quality,
learner satisfaction and operational effectiveness.
• Lead on the operational management of student safeguarding, ensuring safeguarding
concerns are managed appropriately and escalated in accordance with Edconic policies and statutory requirements.Operational Excellence
• Design, implement and continually refine operational processes that support efÏcient
programme delivery and future portfolio growth.
• Oversee the development, maintenance and continuous improvement of programme
documentation, including operational procedures, faculty guidance, programme handbooks, policies and evaluation materials.
• Design and oversee systems to collect, analyse and evaluate programme performance, learner
feedback and operational effectiveness, implementing continuous improvements across the portfolio.
• Monitor sector trends, competitor activity and best practice within professional education,
making recommendations that strengthen programme quality, operational effectiveness and commercial performance.Leadership
• Line manage Programme Coordinators and temporary programme staff, providing leadership,
coaching, mentoring and professional development.
• Foster a collaborative, high-performing and solutions-focused team culture.
• Support the Director in embedding a culture of operational excellence, accountability,
innovation and continuous improvement across the Professional Programmes team.
• Act as a senior operational representative for Professional Programmes across Edconic.
The responsibilities outlined above describe the principal duties and responsibilities of the role andare not intended to represent an exhaustive list. The postholder may be required to undertake otherduties commensurate with the level and responsibilities of the position as reasonably requested bythe Director.Success MeasuresSuccess in this role will be demonstrated through:
• Consistent delivery of Professional Programmes to an exceptional operational standard.
• Successful governance of Monday.com planning across London and New York.
• Achievement of agreed enrolment, revenue and profitability targets in partnership with the
Director and GEMS.
• Delivery of programmes that consistently meet Edconic's academic, operational and quality
standards.
• High levels of student, faculty and stakeholder satisfaction.
• Effective financial management, operational planning and budget control.
• Strong cross-functional collaboration and stakeholder engagement across Edconic.
• Continuous improvement of operational systems, learner experience and programme quality.
• Successful implementation of new initiatives that support the strategic growth and reputation
of the Professional Programmes portfolio.The Senior Programme Manager is expected to operate with a high degree of autonomy, exercisingsound judgement, commercial awareness and operational leadership while supporting the Director indelivering the strategic objectives of the Professional, Online and Custom Programmes portfolio., successful execution of programmes. Outside of programme delivery the postholder is expected towork 3 days a week in the ofÏce.The role requires flexibility to work occasional evenings during programme delivery, programmelaunches and institutional events. Occasional national and international travel will be required tosupport operational planning, portfolio alignment and the sharing of best practice across campuses.This role is based primarily within an ofÏce and academic environment and requires regular interactionwith students, faculty, guest speakers and internal stakeholders during programme delivery.


• Bachelor's degree (or equivalent professional experience) in education, arts, humanities,
business or a related discipline.
• Significant experience managing complex educational, executive education or professional
learning programmes.
• Demonstrated expertise in project management, operational planning and coordinating crossfunctional
teams.
• Experience working collaboratively with academic colleagues, faculty and subject matter
experts.
• Strong commercial awareness with experience supporting revenue growth, budgeting,
forecasting and financial management.
• Excellent organisational skills, with the ability to anticipate challenges, prioritise competing
demands and deliver effective solutions.
• Outstanding written and verbal communication skills, with the confidence to communicate
effectively with senior stakeholders, faculty, students and external partners, and able to uphold the highest standards of professional spoken and written English.
• Excellent interpersonal skills and the ability to build collaborative relationships across diverse
teams and organisational cultures.
• Proven ability to work independently, exercise sound judgement and manage multiple
concurrent priorities under pressure.
• Experience supporting educational delivery using learning management systems such as
Canvas or equivalent platforms.
• Excellent working knowledge of Microsoft OfÏce 365, Monday.com and programme
management systems.
• Experience within higher education, professional education, the arts, luxury industries,
creative industries or journalism is desirable.
• High levels of professionalism, diplomacy, integrity and personal accountability.
Working ArrangementsThis is a full-time, ofÏce-based position located in London. Due to the operational nature of the role,the postholder is expected to work from the London ofÏce and must be present throughout all periodsof programme delivery to provide visible leadership, support faculty and students and ensure the

Established in 1969, Sotheby's Institute of Art is now among the world's leading specialist highereducation institutions, offering programmes for professionals, pre-college audiences and postgraduatestudents seeking careers in art business and an understanding of the global art economy. Our offeringscover everything from art history to key business skills from our campuses located in the world's artcapitals of London and New York, as well as online.Sotheby's Institute of Art is owned by Edconic, an organisation that partners with prestigiouscompanies to deliver relevant, experiential learning programs taught by industry experts from theworld's best brands. As well as Sotheby's Institute of Art, the Edconic portfolio currently includes TheSchool of The New York Times, Vogue College of Fashion, Manchester City Sports Business School andWIRED Education.

Benefits of working for Edconic include:
• 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas
period
• Hybrid working
• 2 discretionary Company Global Celebration Days
• Option to purchase an additional 5 days annual leave on a salary sacrifice basis
• 24/7 access to Spectrum.Life, a comprehensive health and wellbeing platform giving staff
support across the full spectrum of life. This includes virtual GP, nurse and physio appointments, confidential counselling, legal and financial advice, a digital gym, nutrition and wellbeing resources, meditation, and a benefits hub.
• Access to any course within the Edconic online course portfolio free of charge
• Employee and family discounts on all Edconic courses
• Volunteering days
• Life insurance
• Discount for gym membership
• Access to a comprehensive e-learning platform
• Enhanced maternity and sickness payment benefits