Programme Manager, Human Resources

We are seeking an accomplished and highly motivated Senior Programme Manager to lead and deliver our AI-enabled workforce transformation agenda. This role sits at the intersection of people, technology and business strategy, leading complex programmes that redefine how work is performed, how organisations are structured, and how value is unlocked through AI, automation and emerging technologies. Working across HR, Technology, Data and Business leadership teams, you will orchestrate multiple strategic workstreams spanning AI adoption, workforce planning, work redesign, operating model transformation, digital capability development, organisational effectiveness, culture change and employee experience. The successful candidate will possess a demonstrable track record of delivering complex change initiatives within highly matrixed organisations. This individual will play a pivotal role in championing best practice from project and programme scoping through to successful implementation in an increasingly AI-enabled environment. Leveraging strong analytical skills, you will proactively identify and address process gaps, continuously seeking opportunities for improvement and optimisation. Building and nurturing strong relationships across HR, Enabling Functions (IT, Risk, Procurement, Finance, etc.), and the wider organisation will be paramount. This role will partner closely with HR leadership to spearhead critical projects, ensuring seamless execution from concept to delivery. Exceptional stakeholder management skills are essential, including the ability to navigate complex stakeholder landscapes, secure strategic alignment, and drive successful outcomes.

• Cultivate and maintain a robust cross-business network of relationships with key stakeholders at all levels, fostering effective communication and collaboration throughout the project and programme lifecycle.
• Elicit and translate intricate business requirements into clearly defined project scope, measurable outcomes, and quantifiable benefits.
• Leverage data-driven insights to inform strategic decision-making and drive impactful results.
• Develop compelling business cases for new project initiatives, with a clear emphasis on measurable success criteria, tangible benefits, and desired outcomes.
• Serve as a champion for HR project, programme, and change delivery best practice and governance, fostering a culture of continuous improvement across HR teams. Utilise and adapt recognised methodologies, including AI tools, to effectively deliver projects, tailoring approaches to meet the specific needs of the business.
• Demonstrate strong leadership to optimise the day-to-day execution of projects and programmes, effectively securing buy-in and sponsorship from key stakeholders.
• Proactively identify, manage, and mitigate issues, risks, and dependencies across HR projects and programmes, ensuring successful delivery and optimal outcomes for the HR function.
• Act as a strategic liaison between enabling area stakeholders, such as Transformation, IT, Risk, Finance, and Procurement, ensuring alignment and seamless delivery to a controlled scope throughout the project or programme lifecycle.
• Provide strategic leadership to the HR project team, ensuring capacity and resourcing are aligned to business priorities while supporting individual development and career growth.
• Act as People Leader for project managers, creating a high-performing and inclusive team environment through coaching, feedback, and ongoing development support.
  
  Significant experience leading and delivering HR transformation initiatives encompassing process optimisation, technology implementation, organisational design, data management, and change management is required.
• Proven experience leading large-scale business, workforce, operating model or digital transformation programmes with significant organisational impact.
• Strong understanding of how AI, automation and digital technologies are reshaping work, workforce capability requirements, organisational design and employee experience.
• Demonstrated ability to translate strategic ambition into executable transformation roadmaps while driving sustainable adoption and measurable business outcomes.
• Experience leading complex, cross-functional programmes involving senior stakeholders across business, technology, data and people functions.
• Strong commercial and strategic thinking skills, with the ability to identify opportunities to create value through workforce transformation and AI-enabled ways of working.
• Experience managing change at scale, including stakeholder engagement, communications, capability building and adoption strategies.
• Ability to navigate ambiguity, influence senior leaders and align diverse stakeholder groups around a shared transformation vision.
• A strong understanding of HR functions, processes, and leading technologies (e.g., SAP, SuccessFactors, Avature, PeopleFluent) is essential. The ideal candidate will possess the ability to bridge the gap between business needs and technology solutions.
• Exceptional analytical and problem-solving skills are paramount, including the ability to interpret complex data sets, extract actionable insights, and drive strategic decisions.
• The Senior Manager will be a highly effective communicator with exceptional stakeholder management skills. This includes the ability to influence senior stakeholders, build consensus, and present complex information in a clear and compelling manner.
• A passion for continuous improvement is essential. The ideal candidate will actively seek opportunities to enhance project delivery, capturing lessons learned and implementing best practices.
• The ability to inspire, motivate, and lead high-performing teams is essential. The Senior Manager will foster a collaborative and results-oriented environment across project stakeholders.
• Proven ability to apply a range of project management methodologies, including Agile, Waterfall, and hybrid approaches, adapting their style to suit the specific needs of each project.
• Experience operating within a leadership team and supporting colleagues to grow, perform at their best, and realise their potential while balancing development needs with delivery priorities.
Desirable
• Experience working within a large, complex, global organisation is highly desirable.
• Professional Services Background: Previous experience working within a professional services context or partnership model may be beneficial.
  
  Connect to your Industry
You will be working in a team with cross-functional expertise and consultancy skillsets to deliver an exceptional experience to our people. This opportunity involves building collaborative relationships within a matrix organisation and taking ownership of people and change projects, focused on the AI agenda, to deliver value to the firm. This is a 'hands-on' role requiring a proven understanding of project, programme and change management, so it will suit those with a genuine passion for these disciplines. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Human Resources At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we're not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work." - Jim, Enabling Functions Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.