Programme Administrator

The purpose of this role is to provide comprehensive and confidential administration support to the Thames Valley AAA Screening Programme, ensuring administration activities are executed to the highest standards and the office provides a first class clinic and appointment service. The successful post holder will ensure efficient service delivery with the purpose of offering screening to all eligible cohort in the Thames Valley in line with the National Quality Standards. As such you will work closely with colleagues in the Screening Administration Team and Screening technicians as well as liaise with Healthcare Professionals, administrative and secretarial staff both within the organisation as well as patients, relatives and GP Practice Staff. The post plays a supporting role to the AAA screening programme and ensures that members of the public are informed of the benefits of the programme.,

• Arranging appointments and referrals for the screening programme
• Organise clinics
• Monitor programme performance and manage failsafe trackers
• Manage programme invoices and purchases
• Main point of contact for subjects, GPs, and vascular services
• Manage correspondence
• Liaise with programme manager, screeners and other administrator as needed, 1. Contact patients, arrange and manage appointments system for the screening programme. This will include negotiating re-arrangement of admissions / appointments over the telephone. Overcome any barriers to understanding that will arise in these circumstances.
2. To contact patients who fail to attend appointments and eliciting reasons for their non-attendance. 3. To contact patients who are on annual and quarterly surveillance with the screening programme to remind them of their appointments and ascertain if they are planning to attend, or need their appointments re-arranging. 4. Deal with anxious patients and their relatives with tact, patience, persuasion, and discretion. Contact patients when there is a need to provide improved understanding of the implications of a case. Ensure that communications are accurately recorded in the office message book. 5. Deal with messages from clinicians and GPs as required, ensuring that the Manager is kept informed. Ensure that communications are accurately recorded in the office message book. 6. Deal with sensitive/confidential information such as patient records, staff personal/academic information or professional development of staff members, details of new developments for the department in a professional manner. 7. Communicate a variety of complex and sensitive information effectively and to a high standard both orally and in writing. This may include, but is not limited to; hospital and National AAA Screening protocols and procedures, National and local AAA screening targets, clinic information and details and Vascular Lab & surgery referral information. 8. Keep the screening Manager informed of the progress of work and any difficulties arising. Take action on complaints, seeking advice where necessary. Planning & Organisation 1. Provide a comprehensive service for arranging appointments for the screening programme without supervision. 2. Re-arrange admissions/appointments for patients where these have to be cancelled or postponed either by the screening programme or when the patient phones to re-arrange. 3. Be responsible for optimal utilisation of screening clinics and staff time. Check patient and participant lists and data for accuracy, and contact GPs to resolve anomalies if required. 4. There may be a requirement to send abnormal ultrasound results to the consultant radiologist for reporting on a regular basis, and check that any outstanding reports are returned within a reasonable period, notifying the Manager when delays arise. 5. Circulate result letters to the appropriate GPs, alerting them to abnormal measurements and to patients who failed to attend appointments. 6. File results and copy correspondence appropriately in patients' records. Maintain an accurate filing system. 7. Organise and monitor staff rotas and venues for screening and Vascular Nurse Practitioner clinics, in association with the screening Manager. Check current availability, book venues and rearrange staff rotas accordingly. This also extends Prison clinics and all associated security arrangements for a Prison Clinic. 8. Organise and monitor surveillance patients screening clinics, appointments and aneurysm growth rates alongside the Vascular Nurse Practitioner Clinics. Highlighting to the Programme Manager, Clinic Lead and Vascular Nurse Practitioner where patients fall into the high growth rate and require clinical attention sooner than planned. 9. Make patient referrals to the Vascular Lab for further medical imaging when a non-visualised result has been recorded by the screening programme, this also includes updating patient details with their results. 10. Make patient referrals to Vascular Surgery when they arise and in the absence of the Programme Manager to make the referral. 11. Manage the screening clinic frequencies according to patient numbers remaining to be screened and work with local practice managers to flexi clinic numbers up and down according to the programmes needs and in order to make sure all patients are seen within the correct screening year. Keep the screening Manager informed of progress and any issues. 12. Maintain the screening programmes failsafe trackers to a high standard in conjunction with the Programme Manager. 13. Monitor the screening programmes generic patient email address and respond to any queries from patients or local screening locations/venues., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Essential criteria
• Good general standard of education to include Maths and English
• Computer literate with knowledge of Microsoft applications
Desirable criteria
• Knowledge of NAAASP, Previous administrative experience, Previous experience in a hospital setting, Good communication skills
• Able to work as part of a team
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.