Program Manager - FTC, EU DSP Payments

This is a 12 months fixed-term contract. The Last Mile DSP Payments team wants a Program Manager who's ready to dive in, get their hands dirty, and learn payments operations from the inside out. EU DSP Payments moves more than €1B a year across 9 countries - and you'll get a real, bounded piece of that world to call your own. Think of it as your training ground with teeth: a defined workstream (a payment type, a market, a process) where you'll build genuine expertise, working closely with a senior PM who'll show you how the bigger picture fits together. Key job responsibilities What You'll Do Get hands-on executing payment process tasks and improvements within your assigned EU workstream - fuel, incentives, or a focused set of markets - with a senior PM in your corner Sharpen existing financial controls and audit trails by digging into checks, spotting gaps, and flagging issues fast Build Excel-based tools and trackers (pivot tables, VLOOKUPs, basic Power Query) that take the manual grind out of day-to-day work Chase discrepancies within your area, tracing data through upstream systems and partnering with senior teammates to nail the root cause Document how things actually work - clearly enough that someone else could pick it up, automate it, or scale it Help capture requirements for automation by getting close to the manual process and spotting exactly where it breaks

You're sharp with Excel - pivot tables and VLOOKUPs are your bread and butter, and you're hungry to pick up Power Query You like structure and you bring it - when something's messy, you want to be the one organizing it, not just observing it You communicate clearly and proactively - your manager and stakeholders always know where things stand You're a fast learner who doesn't need everything spelled out twice - new systems and workflows excite you, not intimidate you You're open to travel - getting face time with regional ops teams is part of how you'll grow You keep your cool under deadline pressure, especially during peak periods Bonus points for: curiosity about SQL, interest in BI tools (QuickSight, Tableau), or a second European language,

• Experience in Excel with advanced proficiency (pivots, lookups, etc.)
• Experience working cross-functionally with tech and non-tech teams
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience supporting process documentation using data
• Some exposure to process improvement or standardization (internship, co-op, or early-career project work counts), Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Experience leading projects across multiple stakeholders
• Exposure to project tracking or basic schedule management.
• Self-starter energy - coursework or self-directed learning in SQL or data analysis
  
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