Production Supervisor

Are you ready to be part of something new and exciting in Derby? Our brand-new manufacturing and logistics site, situated at SmartParc, will offer a fresh and innovative environment, and we're looking for enthusiastic and passionate colleagues to help lay the foundation for something truly great. We have a fantastic opportunity to join our team in Derby as Flow Room Lead. Reporting to the Warehouse Manager, this will be a key role in the Flow Room working with planning, engineering and warehouse operations teams to deliver optimal outcomes for both colleagues and customers. This initiative is a key part of our growth strategy, aimed at expanding our supply chain to meet the needs of our growing number of shops across the UK.,

• This is a full-time role.
• The role will be on a 4 on, 4 off, 12 hour shift pattern basis, including days, nights and weekends.
• You'll work closely with engineering, IT, operations, and leadership to define what "good" looks like in our Flow Room and implement the practices to make it reality.
• The base location for this role is Derby, DE21 7BS.
What you'll do
• Take an instrumental role in recruiting a cohesive Flow Room team.
• Partner with on-site operations and engineering teams to ensure smooth automated system and product flow.
• Oversee all Flow Room functions, including tactical labour planning and alignment with operational and engineering teams to manage staffing and drive performance.
• Lead and support the Flow Room shift team to adhere to deadlines set for the site through effective shift handovers, cross-departmental daily briefs and regular meetings and coaching.
• Monitor the National Distribution Centre (NDC) Warehouse Management System (WMS) through KPI dashboards, housekeeping routines, and configuration of best practices to support operational throughput, identifying and addressing issues proactively.
• Manage IT and automation incidents with a focus on transparency, escalation, and rapid resolution of major issues impacting operations.
• Ensure customer service is at the heart of the Flow room, with regular reviews and recommendations for action to improve customer satisfaction.
• Promote consistency and quality by regularly reviewing Flow Room processes, SOPs, and risk assessments to embed continuous improvement.
• Deliver standard reports to the NDC senior team, with performance commentary and provide ad-hoc reports and system queries to inform operational decisions.
• Continually assess and build the capability of the team, carrying out PDRs with direct reports, agreeing targets and objectives, conducting monthly 1 to 1s and agreeing individual development plans, promoting a culture of achievement and responsibility.
• Ensure all activities comply with safety standards and contribute to a secure, well-governed Flow Room environment.
  
  You will fit right into this role if you:
• Have detailed experience of an automated warehouse operation.
• Have experience in start-up environments, ideally with new warehouse or automation site launches.
• Are comfortable working in a fast-moving, unstructured environment and enjoy bringing clarity and order through process design and documentation.
• Have experience writing, implementing, and embedding SOPs and operational best practices.
• Have a "builder" mindset, bringing structure, governance, and continuous improvement into evolving operations.
• Have experience training others and enjoy taking ownership of knowledge sharing, documentation, and onboarding.
• Understand that in a start-up environment, you help create the structure others will rely on
• Have a detailed understanding of the functionality and operation of automated systems; SAP Extended Warehouse Management, specifically Material Flow Systems, is essential and knowledge of SynQ would be desirable.
• Are customer-focused with a commitment to quality, efficiency, and accuracy.
• Are a strong team player with excellent interpersonal skills and the ability to build trust at all levels.
• Are calm and effective under pressure, able to manage multiple priorities at pace.
• Have strong IT skills, including Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Have strong analytical and problem-solving skills with a track record of implementing workable solutions.
• Are a clear and confident communicator with excellent written and verbal skills.
• Are results-driven with strong planning, prioritisation, and organisational abilities.
• Are skilled in influencing and challenging constructively to drive continuous improvement.
• Are supportive of an inclusive workplace culture.
  
  Competitive pay
• We share 10% of all our profits with our colleagues
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on a break
• Paid breaks allowing you to recharge your batteries
• Health and wellbeing app providing remote GP and physiotherapy services
• 6 weeks annual leave which includes bank holidays
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential Employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing