Product Support Senior Technician

Product Support Senior Technician

Company: Bangor University

Location: Bangor, LL57 2UX

Salary: £31,236 - £37,694

Hours: Full-time

Job type: Permanent

Working pattern: Not specified

Posting date: 28 Jul 2026

Closing date: 14 Aug 2026

Summary

BANGOR UNIVERSITY

Digital Services

Product Support Senior Technician

(Ref: BU04054)

Salary: £31,236 - £37,694 p.a. (Grade 6)

Applications are invited for the post of Product Support Senior Technician in the Digital Solutions section of the directorate of Digital & Estates Infrastructure & Development.

The role holder will join the Product Support Team supporting a wide range of business systems and devices used across the University.

You will be expected to respond to IT product support cases raised in our Helpdesk system and communicate with users in person or by Teams. It is essential that the successful candidate has good communication and analytical skills, and the ability to work well both individually and as part of a team.

You must hold a minimum of 2 AS Levels or 1 A level or NVQ level 4 in a relevant subject area or have equivalent experience.

The ability to communicate through the medium of Welsh is desirable for this post.

The successful candidate will be expected to commence as soon as possible.

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning .

Closing date for applications: 14th August 2026

For an informal discussion, please contact Alison Heywood via e-mail: a.heywood@bangor.ac.uk or .

Committed To Equal Opportunities

#s1-Gen

You will be expected to respond to IT product support cases raised in our Helpdesk system and communicate with users in person or by Teams. It is essential that the successful candidate has good communication and analytical skills, and the ability to work well both individually and as part of a team.

You must hold a minimum of 2 AS Levels or 1 A level or NVQ level 4 in a relevant subject area or have equivalent experience.

The ability to communicate through the medium of Welsh is desirable for this post.