Product Set-Up Lead

We're looking for a Product Set-Up Lead to lead our Saga Product Set-Up team, ensuring our holiday products are accurately loaded and launched on time. You'll play a vital role in bringing our products to market by coordinating workloads, supporting your team and working closely with Commercial, Product and Operations colleagues to deliver an exceptional customer experience. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys developing others and is motivated by improving processes and delivering operational excellence. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 3times a week, allowing us to collaborate and share success as a business.Role Responsibility As our Product Set-Up Lead, you will:

• Lead, coach and develop the Product Set-Up team, creating a high-performing culture focused on quality, accuracy and continuous improvement.
• Coordinate daily workloads and resource planning to ensure all product loading deadlines are achieved.
• Act as the subject matter expert and first point of contact for all Saga product set-up queries.
• Oversee the end-to-end product loading process, ensuring all products are accurately configured and validated before going on sale.
• Monitor quality standards, identify errors and implement preventative measures to reduce risk and improve efficiency.
• Chair workload planning meetings, monitor progress against key deadlines and proactively manage priorities.
• Produce reporting on workload, service levels and operational risks.
• Manage Tigerbay task queues, ensuring requests are completed within agreed service levels.
• Build strong relationships with Commercial, Product, Finance, Sales, Aviation and Destination Services teams to support successful product launches.
• Review and improve existing processes, helping reduce manual effort and improve speed to market.
• Maintain clear and accurate process documentation to support consistency across the team.
  
  Are you an experienced travel operations professional with a passion for accuracy, leadership and continuous improvement?, Essential
• Previous contract loading or product set-up experience within a travel reservation platform.
• Experience working within the travel industry.
• Experience leading, coaching or mentoring a team.
• Excellent organisational and workload planning skills.
• Strong attention to detail and a commitment to delivering high-quality work.
• Excellent communication and stakeholder management skills.
• Proven ability to investigate issues, solve problems and implement improvements.
• Experience working to tight deadlines in a fast-paced operational environment.
• Good knowledge of Microsoft Office 365.
Desirable
• Experience using Tigerbay.
• Experience leading operational process improvement initiatives.
• Knowledge of holiday product loading and on-sale processes.
  
  Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE:
• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform