Product Owner - Commercial Systems

Your role: We are looking for a highly motivated, self-driven, technically capable Product Owner to work alongside a team to deliver on all technical aspects within Commercial Systems that underpin digital and print Sales Operations' Quote-to-Cash workflows. You will own the Customer Relations Management (CRM - Salesforce) and Order Management Systems (OMS - Lineup) which includes utilising your extensive technical and industry knowledge and advanced hands-on config skillset as well as Vendor Management skills to ensure we get the most from these systems, bringing the best in class to our stakeholders. This role reports into the Head of Ad Tech and Commercial Systems. Your team: Commercial Systems, part of the wider Commercial Technology team, is focused on the ongoing maintenance and evolution of the CRM and OMS. We are continuously improving and building on our commercial capabilities through improved data capture, hygiene and workflows, timely and accurate reporting and functionality improvements that save time for all teams that use and rely on these systems' output. These teams include Commercial Sales and Operations, Technology and Finance. Day to day you will:

• System ownership of the CRM, OMS and downstream system integrations
• Manage vendor relationships
• Technical delivery of BAU, system configuration and improvement plans utilising your hands-on config skillset.
• Work with the Solutions Architect to ensure solutions are solid, well-integrated and tested within the existing architecture
• Contribute towards the definition of the product strategy, identify areas of improvement based on vendor development within the product and user feedback
• Define product roadmap, prioritise backlog order and manage stakeholder trade-offs, To do this, we believe our employees must represent different backgrounds, perspectives and experiences. We strive to maximise and encourage every individual's potential and ensure everyone feels valued. We support this through our Diversity Strategy, which focuses on three main priorities - attracting talent from a wider, more representative pool, developing equity programmes to drive better representation in our leadership, and ensuring diversity in our workforce as well as the journalism and content we produce. We also currently have 13 employee led networks and groups that support our strategy and connect like minded employees socially.
  
  Proven experience of a pragmatic approach to delivering technical tasks and data-driven projects - be it solutions to problems or enhancements
• Excellent technical knowledge of CRM and/or Order Management Systems and the part it plays in the Quote-to-Cash workflow. Salesforce and Lineup experience is highly beneficial.
• Advertising or general media sales knowledge and experience is highly beneficial.
• Strong, proactive communication and relationship management skills.
• Enthusiastic and interested in troubleshooting, problem solving and learning about the next best thing
  
  Some of our benefits include:
• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
• Wide range of training available, plus full LinkedIn Learning access
• Private medical insurance including coverage for pre-existing conditions
• Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes
• 'Bikes for Work' and 'Electric Car' scheme
• Up to 60% discount on Harper Collins books
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
• Access to wellbeing benefits such as EAP, physio/massage and counselling
• A generous pension scheme with employer contributions of up to 5%
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year