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Product Operations Manager

Zen Educate, City of Westminster

Product Operations Manager

Salary not available. View on company website.

Zen Educate, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 17 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 8f234ecdfe454d26ae50183a359ffa0f

Location ref: City of Westminster

Full Job Description

  • Guardian of our Ways of Working: Own and refine our Mission-based deployment model. You'll ensure teams move from "Pitch" to "Launch" with maximum autonomy and minimum bloat.
  • Manage the "Single Front Door": Run our weekly Triage sessions. You'll be the gatekeeper for the business, ensuring all requests are framed as clear Missions with a business case before they reach our Investment Committee.
  • Own the "Single Pane of Glass": Maintain our central dashboard of core metrics (our HUD). You'll ensure Product Managers have self-serve access to the data they need to prove their Mission's impact.
  • Standardize Rituals: Refine our "Mission Control" and "Waypoints" so the team has a clear rhythm of progress without a calendar full of empty meetings.
  • Operational Glue: Work closely with Design, Engineering, and Growth to ensure smooth product launches and total cross-functional alignment. You'll deliver the "Weekly Pulse" to keep the wider company informed., The Systems Thinker: You get itchy when there's too much inefficiency. When you see a problem solved twice, you build a repeatable habit so it never happens a third time.
  • The Pragmatic Mediator: You can hold multiple perspectives, keep your head when things are moving fast, and help a team find alignment without fuss.
  • The Outcome-Obsessed: You believe in "buying our commodities and building our differentiators." You want to spend time on what actually moves the needle for schools and teachers.

    5+ years in Product Operations, Product Management, or Business Operations scaling systems with measurable impact.
  • Scale-up Experience: You've navigated the "messy middle" of a fast-growing company (Series B/C/D).
  • Data Literacy: You are comfortable working with BI systems and product analytics to turn raw data into a strategic narrative.
  • Change Management: You have a track record of optimizing development lifecycles and managing a modern product tech stack.
  • Communication: Evidence of making complex systems simple and usable for diverse teams.

    I'm the Chief Product Officer here at Zen Educate. We've already helped schools save over £40 million so far. That feels great, but it just shows what's possible when the system works better, and we have a long way to go.
    • Now we're scaling fast in the UK and US, and the next chapter is about building the machine that keeps delivering that outcome at scale. With our Product & Technology team growing very rapidly around the world, we are squarely in the "messy middle." We are moving away from heavy, sprint-based processes toward a high-velocity, Mission-based operating model. We need a Product Operations Manager to be the architect of this system.

  • Competitive salary and stock options.
  • 25 days holiday plus bank holidays.
  • A culture that values clarity, pace, and sustainability alongside human kindness.

Direct job link

https://www.jobs24.co.uk/job/product-operations-manager-127604381
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