Product Operations Executive

The role supports the effective delivery and continued development of UK and overseas Walking and Special Interest holidays. It coordinates operational information, resources and partner communications to ensure each holiday is accurate, well prepared and delivered to the expected quality and budget.,

• Coordinates holiday administration, programmes, transport, equipment, tickets and admission bookings.
• Provides volunteer leaders and Tour Managers with accurate, up-to-date operational information, technical support, maps, route directions and despatch materials.
• Liaises with leaders, ground agents, suppliers and internal teams to maintain current information and resolve operational or guest queries.
• Monitors operating costs and helps ensure holidays are delivered within budget.
• Creates and updates guest trip notes and intranet information.
• Reviews leader reports and guest feedback, following up quality issues with Field Advisors and suppliers.
• Investigates guest feedback and complaints, recommending and implementing appropriate actions.
• Supports holiday development with Product Managers and volunteer Field Advisors.
• Helps organise and participates in leader conferences, training sessions and other events.
• Maintains consistency and quality in delivery, addressing issues where required.
• Supports compliance with relevant policies, including safety, data protection and operational requirements., With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country houses in the heart of the UK's best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.
  
  Organised, self-motivated and detail-focused, with the ability to manage competing priorities, meet deadlines and respond quickly to issues.
• Communicates clearly, works collaboratively and builds trusted relationships with colleagues, suppliers and volunteer leaders.
• Combines creative and strategic thinking with commercial awareness, strong IT skills and sound research capability.
• Strong map-reading and navigational skills, together with a passion for walking, travel and leisure holidays
• Previous experience in the travel or activity industry desirable