We are looking for a Product Manager within our Customer Management Team in Embedded Finance, initially working on Black Horse FlexPay proposition.

• Provide oversight and management of key customer journey and customer outcomes.
• Take ownership of risk decisions, using regulatory expertise to ensure that our products comply with regulations like the Consumer Duty.
• Maintain a strong risk management system, assessing and mitigating risks in alignment with Group's policies and legal obligations.
• Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends.
• Drive necessary product changes to achieve customer outcomes and commercial goals.
• Contribute to a culture of active learning and upskilling of self and team through collaboration, coaching and regular exchange of feedback.
• Working with a variety of stakeholders and third parties to deliver for our customers.
  
  We seek people with a desire to learn, an ability to build partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market, and regulatory contexts.
Our agile team is fast paced, focussed and fun; we want someone who is open, collaborative, driven, demonstrating a commercial and agile mentality whilst having fun along the way.,
• Passion for product innovation and technology in Consumer Lending and Buy Now Pay Later, with a strong customer-centric mindset and a drive to create solutions that meet customer needs through creative problem solving.
• Tenacious and resilient in navigating change and complexity, with the ability to work independently, prioritise effectively, and view challenges as opportunities for growth.
• Strong communicator, both written and verbal, with the ability to simplify complex topics and tailor messages to different audiences. Skilled in stakeholder management, including experience with internal teams and third-party partners.
• Strong analytical skills to interpret data and drive customer-focused improvements, with a solid understanding of regulatory and control environments.
• Genuine enthusiasm for contributing to team success and fostering a collaborative environment.
  
  Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here., Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.