Product Manager - Business of Law

Reporting to the Head of Product, the Product Manager - Business of Law owns the strategy, roadmap and value realisation for firmwide business operations, productivity, service-management and workflow products. Based on the current portfolio, this includes Freshworks, Copilot, deReyAI, Board Intelligence and selected business workflow, collaboration and automation tools. The role will manage the relevant Product Owner capability and partner across Business Services, Technology, AI & Innovation, Data, Engineering and Architecture. The focus is on simplifying how the firm operates, reducing manual work and duplication, improving service experience and ensuring new capabilities become supportable products rather than disconnected tools. Duties and Responsibilities Product strategy and roadmap

• Own the product vision and roadmap for firmwide business operations, productivity and workflow capabilities.
• Prioritise opportunities against measurable business outcomes, service improvement, adoption, cost, risk and strategic fit.
• Create a clear product landscape, rationalising overlap and defining when needs should be met through existing platforms, automation or new products.
Workflow and service improvement
• Lead discovery across business-service journeys and internal service management to identify friction, failure demand and automation opportunities.
• Partner with AI & Innovation and technical teams to scale proven capabilities into reliable, supported services.
• Improve end-to-end user experience across intake, fulfilment, communications and insight rather than optimising individual tools in isolation.
Value, operations and governance
• Define measures for capacity, cycle time, quality, cost, adoption and user experience, avoiding usage-only measures.
• Ensure products have clear ownership, support, release, data, security and lifecycle arrangements.
• Manage key suppliers and commercial input, using evidence to support investment, renewal, consolidation or exit decisions.
Lead and develop
• Lead and coach Product Owner capability, establishing clear accountability for delivery and service health.
• Create an effective operating rhythm across discovery, delivery, BAU, vendor management and adoption.
  
  Essential
• Significant Product Manager experience owning business-critical platforms or digital products in a complex organisation.
• Proven ability to define product strategy, roadmaps, priorities and measurable outcomes.
• Strong product craft across discovery, iterative delivery, adoption, value measurement and lifecycle management.
• Credibility with senior stakeholders and the ability to make trade-offs across competing priorities.
• Experience leading and developing Product Owners or comparable product and platform specialists.
• Confidence partnering with Engineering, Data, Architecture, Security and suppliers.
• Excellent written and verbal communication, with a pragmatic and accountable approach.
• Experience improving enterprise operations, employee productivity, servilce management or workflow platforms.
Desirable
• Experience in a law firm, professional services or another regulated environment.
• Experience with enterprise SaaS platforms, complex integrations and vendor ecosystems.
• Experience improving adoption, operational readiness and business processes through product-led change.
• Familiarity with Jira Product Discovery, Jira and evidence-based prioritisation.
• Experience with Freshworks, Microsoft 365 Copilot, Power Platform or comparable enterprise productivity and workflow products.
• Experience taking AI or automation capabilities from pilot into governed operational use.
  
  The Mishcon de Reya Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services.
Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore, Hong Kong and UAE. The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply.The work the firm undertakes is cross-border, multi-jurisdictional and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital, and Real Estate. The firm is known as a disputes powerhouse with a formidable capacity firmwide for dispute resolution. The Mishcon de Reya Group includes consultancy businesses MDR Discover,MDR Mayfair(in London, Singapore and Dubai), MDR ONE, and MDRi(in Hong Kong). The Group also includesMDR Lab, which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in-house place of learning and platform for thought leadership. In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business. We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.