Product Line Architect

We're looking for a Product Line Architect to join our Technology team and help us shape how technology supports our business outcomes. In this role, you'll define and guide architecture across Customer, member and loyalty domain, turning business strategy into clear technology direction, roadmaps and designs that enable change and deliver value for our members. Why this role matters This role sits at the heart of how we connect business strategy with technology delivery. You'll play a key part in shaping the future of your product line, ensuring we have clear, joined-up architecture that supports both immediate priorities and long-term goals. It's an opportunity to influence senior stakeholders, guide major investment decisions and bring clarity to complex challenges, all while working as part of a collaborative and purpose-led organisation. What you'll do

• Translate business strategy into clear architectural direction, capability models and roadmaps for your product line
• Define and maintain domain-level architecture, including horizon states (roadmaps) and transition plans
• Provide architectural input into planning, investment decisions and sequencing of change
• Ensure alignment between your business domain and wider enterprise architecture and strategy
• Guide and oversee solution designers and their artefacts, ensuring consistency and quality across all work
• Identify and manage cross-domain dependencies, risks and opportunities
• Collaborate with business stakeholders, architects and delivery teams to shape practical, deliverable outcomes
• Contribute to the wider architecture community, sharing insight and helping shape best practice
  
  Significant experience in enterprise and solution architecture within a complex organisation
• Good understanding of business architecture concepts such as capabilities, value streams and operating models
• Ability to bring together business, data and technical perspectives into clear, coherent designs
• Experience translating strategy into practical, deliverable technology outcomes and roadmaps
• Strong stakeholder management skills, with the confidence to influence and challenge at senior levels
• Ability to simplify complex problems and communicate clearly to both technical and non-technical audiences
• Experience working collaboratively across teams and leading on cross-functional initiatives
• A structured, thoughtful approach with strong critical thinking and problem-solving skills
• Technical knowledge that enables constructive SME engagement across customer, member and loyalty technologies, CRM and marketing technology, customer data platforms, contact centre solutions, APIs/integration, personalisation and analytics
  
  At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare for you and your family
• Company car or £6,000 car allowance
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme
A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.