Product Engagement Manager

This role is responsible for improving and streamlining the end-to-end scheduling and operational processes underpinning editorial and promotional activity across the TV service., The position will establish clear, efficient workflows that align editorial, marketing, content, customer education and product feature changes. Alongside this, the role will support and lead key Product Engagement and Product Marketing activities for TV & Entertainment, helping to drive performance and enhance customer experience.

• Experience in Product management, preferably in the TV & Entertainment space.
• Strong background in operational process improvement, planning, or programme delivery within a media, TV, or digital product environment.
• Ability to articulate complex technical and commercial concepts to a broad range of audiences; from front line to senior leadership
• Ability to navigate ambiguity andbalance multiple priorities, shifting focus based on business impact
• Proven ability to design and implement scalable processes and frameworks.
The other stuff we are looking for
• Drives critical business outcomes under pressure (e.g., tight campaign turnaround),focussing on targets and critical performance indicators to improve outputs
• Strong stakeholder management skills, with the ability to influence across all levels, including frontline teams.
• Customer focused with a passion for providing the best TV and Entertainment service to our customers.
  
  The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way. Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.