Product Delivery Manager (Digital)

There are two Product Delivery Manager (Scrum Master) roles within the Digital & Data Delivery team. The Digital role owns end-to-end delivery accountability for a set of digital products - working alongside business product owners, nearshore and offshore engineering partners, and internal tech leads to ensure that product roadmaps are defined, sprint delivery is well-governed, and working software ships to production. This is a role for someone who combines strong delivery rigour with genuine product instinct - someone who can write user stories, run effective sprints, manage stakeholder expectations, and hold engineering partners accountable to quality and velocity., Product Roadmap & Backlog

• Work with business product owners and the Head of Digital & Data Delivery to shape and maintain product roadmaps for your assigned products.
• Own and prioritise the product backlog - translating business requirements into well-defined epics, stories, and acceptance criteria.
• Ensure roadmap commitments are aligned to the portfolio governance framework and the Head of Technology & Transformation Portfolio's delivery plan.
Sprint Delivery
• Run effective sprint ceremonies - sprint planning, daily stand-ups, reviews, and retrospectives - with onshore, nearshore, and offshore engineering squads.
• Remove blockers, manage dependencies, and escalate risks to the Head of Digital & Data Delivery.
• Track sprint velocity, feature delivery, and bug/defect queues - holding engineering partners accountable to committed outputs.
Stakeholder & Partner Management
• Act as the primary interface between business stakeholders and engineering teams for your product domain.
• Manage engineering partner relationships on a day-to-day basis - ensuring delivery quality, pace, and commercial accountability.
• Produce clear delivery status updates for the Head of Digital & Data Delivery and the wider portfolio review process.
Quality & Engineering Standards
• Ensure products are released to production to the required engineering standards - no shortcuts on testing, security, or documentation.
• Work with tech leads on architecture and code quality reviews to maintain standards across partner teams.
  
  Agile delivery: Scrum, Kanban, or equivalent sprint-based frameworks.
• Product management: backlog management, story writing, acceptance criteria, definition of done.
• Delivery tooling: Jira, Confluence, or equivalent.
• Digital or data engineering context (depending on domain): web products, APIs, data pipelines, or BI/analytics platforms.
• Engineering partner management in onshore/nearshore/offshore models.
• Being a Delivery-First Product Manager: You ship software - you don't just manage backlogs.
• Rigorous Organiser: Sprints run well when you're running them. Blockers get resolved, not just logged.
• Being a Strong Communicator: Business stakeholders trust your updates because they are clear and accurate.
• Commercially Minded: You care about whether the features you ship move the right metrics.
You will also need:
• 4+ years in product management, product delivery, or technical project management roles.
• Experience running agile delivery with hybrid onshore/nearshore/offshore teams.
• Proven track record shipping digital or data products that delivered business outcomes.
• Consumer sector experience preferred - hospitality, travel, retail, or eCommerce.
  
  Warner Hotels is building a digital and data engineering capability that can turn its modern technology platform into commercial products - the MyWarner guest portal, Club Warner loyalty programme, AI concierge, Snowflake data platform, and automation capabilities across the estate.
  
  Annual Bonus: up to 20% of salary, based on your personal and business performance
• Pension scheme: 3% employer, 5% employee
• 25 days annual leave per year + flexible 8 bank holidays + you can purchase up to 5 days additional leave per year
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking
• Electric Vehicle scheme
• Enhanced Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards