Product Administrator

Technology and data are at the heart of the Serious Fraud Office (SFO). The Document Management System (DMS), built on SharePoint, is a critical service supporting around 850 users across operational and corporate teams. It enables secure information storage, retrieval and collaboration while helping the organisation meet its information management, public records and data protection obligations. The Product Administrator is part of the Information Management and Systems team and supports the effective delivery of the Document Management System. The role involves working with users across the organisation to support data cleansing and migration activities, provide guidance and training, and promote effective use of the system. The post holder will also support the administration and continuous improvement of the Document Management System, contribute to business-as-usual support activities, and assist with wider Information Management and Systems team priorities as required., As a Product Administrator you will be responsible for:

• Administer and maintain the SFO's Document Management System, supporting its ongoing effectiveness and improvement.
• Develop expert knowledge of the Document Management System and related information management processes.
• Support system configuration, testing, upgrades and enhancements with suppliers and IT colleagues.
• Provide advice, guidance and training to users across the organisation.
• Respond to user queries and requests, managing accounts, permissions, metadata and filing structures.
• Support the administration and development of the SFO's Information Management tool, ActiveNav, including reporting and data quality activities.
• Promote best practice in information management, records management and data protection.
• Monitor system usage and produce reports to support compliance, adoption and service improvements.
• Maintain user guidance, training materials and support documentation.
• Contribute to wider Information Management and Systems team priorities, projects and initiatives as required.
  
  We'll assess you against these behaviours during the selection process:
• Working Together
• Developing Self and Others
• Changing and Improving
• Managing a Quality Service
Benefits Alongside your salary of £41,203, Serious Fraud Office contributes £11,936 towards you being a member of the Civil Service Defined Benefit Pension scheme. Option to join the Civil Service pension scheme. For further details, click here Generous annual leave provision of 25 days which increases to 30 days after five years' service plus an additional day in recognition of the King's Birthday and the option to buy or sell up to five days' leave per year. Different terms may apply if you are already a Civil Servant. Discretionary performance-related bonus scheme. Interest-free season travel ticket, bicycle loan and cycle to work scheme. Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes. Opportunities for learning and development. Flexible working arrangements and family-friendly policies. Voucher for eye care and discounted spectacles. Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. Maternity and paternity leave provision over and above the statutory entitlements. Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:
• Discounts with high street retailers
• Savings on grocery shopping at a range of supermarkets
• Special salary sacrifice and recognition schemes
• Reloadable gift cards and e-cards
• Instant vouchers
Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use. Selection process details This vacancy is using , and will assess your Behaviours and Experience. As part of the application process you will be required to provide: Application stage A personal statement of no more than 500 words that explains how your skills and experience meet each of the essential and desirable experience and technical criteria as listed in the job pack. Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.
• A supporting CV outlining your job history and qualifications, (including how you meet the essential technical criteria for the role.)
Interview stage Behaviours, experience and technical criteria as outlined in the job pack will be tested at interview. Candidates invited to interview will also be required to complete an assessment. Full details of the interview process will be made available to shortlisted candidates in the invite to interview. Sift to take place from 24 November. Interviews are expected to take place 7 December. All dates are indicative and subject to change. Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:
• SC: 5 years residency in the United Kingdom preceding this application.
Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is . .People working with government assets must complete checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service The sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .