Producer - Digital & Tech Projects

At Lush, the Producer is where vision meets delivery. They're the steady hands at the helm - calm in the chaos, decisive in ambiguity, and fiercely committed to making things happen. More than project managers, Producers are people-powered problem solvers. They guide cross-functional teams through uncertainty, shifting priorities, and last-minute curveballs with focus, clarity, and infectious energy. They balance the strategic and the scrappy; with an awareness of the bigger picture, they focus on managing timelines, blockers, budgets, and the real humans doing the work. A Lush Producer thrives in movement. They don't wait for the path to appear, they create it. From stakeholder wrangling to ceremony facilitation, supplier chasing to last-minute demos; they lead with purpose, humility, and a fierce drive to deliver work they're proud of. They question unrealistic deadlines, challenge assumptions, and hold the bar high - not for ego, but for excellence. Producers at Lush lead a wide range of work; from global systems to bespoke retail experiences, from digital tools to physical-world rollouts,all whilst bringing clarity and care to every kind of team. In a business where digital meets handmade, Producers are the bridge, connecting the physical and digital, the visionary and the practical, the bold and the feasible. They adapt, they steady the ship, and bring joy to the journey. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities Delivery with Purpose

• Lead project delivery using appropriate project principles, adapting rituals to suit the team and the challenge.
• Drive progress, balancing speed with sustainability.
• Keep your eye on quality, not just the finish line. If it's not something we're proud of, it's not done.
Communication & Leadership
• Galvanise and guide; bring energy, direction, and purpose to every room you're in.
• Translate the big picture into clear action, helping the team stay grounded in both vision and detail.
• Facilitate open, honest conversations and make sure the right people are looped in at the right time.
Navigating Business Needs
• Get curious about the "why" behind the work - understand business goals, user needs, and the context that drives them.
• Push for clarity around scope, deadlines, and priorities; and don't be afraid to challenge what doesn't add up.
• Ensure your team is delivering what matters, not just what's asked.
Change & Resilience
• Embrace change as part of the job and adjust course without losing your sense of direction.
• Model resilience under pressure; bring calm when things wobble and courage when things shift.
• Rally your team behind new directions with honesty, optimism, and purpose.
Relationship Management
• Build and maintain positive, respectful relationships even through difficult conversations.
• Know when to escalate, and when to own the problem and drive the solution.
• Act as a trusted point of contact for stakeholders, users, and third parties alike.
Cross-Functional Versatility
• Be ready to lead any kind of work; whether it's tech-heavy, operations-focused, people-led, or physical-world execution. Your superpower is versatility.
• Bring your toolkit of transferable skills to every team and project you work with.
• Embrace variety as fuel, not friction.
Skills, Knowledge and Expertise Delivery & Planning


• Iterative & Agile Delivery: Proven track record of managing projects using agile or flexible, iterative methodologies.
• Organisational Excellence: Adept at managing multiple complex workstreams seamlessly while keeping schedules and priorities on track.
• Effective Facilitation: Confident leading stand-ups, retrospectives, and planning sessions that keep teams aligned and moving forward.
• Delivery Tooling: Proficient with modern collaboration and tracking platforms (e.g., Jira, Linear, Trello, Notion, Slack).
Communication & Leadership
• Clear & Empathetic Communication: Highly skilled at communicating clearly, confidently, and constructively across all levels.
• Stakeholder Management: A natural relationship builder with cross-functional digital teams (designers, engineers, analysts) and external partners.
• Balanced Execution: Exceptional judgment in balancing project urgency with team empathy-knowing when to push for results and when to pause.
• Adaptability: Experienced in navigating ambiguity, managing changing requirements, and pivoting strategy without losing momentum.
Desirable Experience
• Diverse Environments: Background leading projects outside pure tech, such as retail, operations, physical products, events, or experiential installations.
• Hybrid Methodologies: Practical exposure to both agile and waterfall frameworks, with an understanding of when to apply each.
• Product Lifecycle: End-to-end understanding of the digital product lifecycle from initial discovery to continuous iteration.
• Physical-Digital Intersection: Insight into how digital technology integrates with physical, hands-on retail environments.
• Vendor Operations: Experience negotiating with or managing third-party suppliers, contracts, and vendors.
  
  You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.