Process & Payment Advisor

Are you a dedicated and proactive individual looking for a new opportunity? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we're looking for a Process & Payment Advisor to join our Customer Service team, where you'll play a key role in supporting customers throughout an important stage of their journey.What you'll be doing:As a Process & Payment Advisor, you'll take ownership of prepaid funeral plans from application through to activation, ensuring every customer receives a smooth and professional experience.Your responsibilities will include: Managing funeral plans from initial application through to completion Coordinating with funeral directors to allocate plans where required Resolving queries and handling any issues that arise throughout the process Scheduling and processing customer payments accurately and efficiently Responding to customer enquiries by phone and providing updates on plan progress Monitoring and reporting on the status of plans

to ensure timely completionThis is a varied role where no two days are the same, offering the opportunity to make a meaningful impact while developing your skills in a supportive team environment.What we're looking for:We're looking for someone who puts customers at the heart of everything they do and enjoys working in a fast-paced, collaborative environment.You'll bring: A customer-focused mindset and a genuine desire to help others Strong problem-solving skills and the confidence to make informed decisions Excellent communication skills, both written and verbal The ability to manage your workload effectively and take ownership of tasks Adaptability and resilience when handling changing priorities A positive attitude and a team-oriented approachIf you're looking for a rewarding role where you can make a difference and be part of a supportive, customer-focused team, we'd love to hear from you.