Pro Active Care Coordinator

As one of our Care Co-ordinators, you will be responsible for supporting the practice in delivering excellent patient care by effectively co-ordinating different elements of care within and outside the practice.

The Care Coordinator team is responsible for coordinating the proactive elements of patient care such as long-term condition annual reviews, helping people to stay well. They are the first point of contact for the 18 care homes within our community. They book and track recalls, vaccination programs and proactive cancer screening. Ultimately, they are patient-centred, with the patient at the heart of everything they do.

If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you., Our successful candidate will have a busy and varied role including service co-ordination, care planning for patients and providing patient support. You will co-ordinate and liaise with clinical and non-clinical teams within Holderness Health and across our partner agencies and neighbourhood.

Acting as a key point of contact for patients, carers and healthcare professionals, you will ensure that an individuals healthcare needs are addressed in a joined-up way, ensuring that they receive the right care from the right professional at the right time.

You will have excellent communication and negotiation skills and be confident managing your own workload. Our ideal candidate will have experience of working in a health or social care setting and a deep understanding of patient care needs but we are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and experience of delivering high quality customer or patient care.

Contact with patients is predominantly via telephone, therefore you must possess an excellent telephone manner.

We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. However, the role will be predominantly based on Hedon Road, Hull.

Our hard-working and dedicated team includes GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to be part of the Proactive Care Team which we see as central to the future of care for our most complex and vulnerable patients.