Private Patient and Overseas Administrator

To provide a comprehensive administrative/secretarial service to the Oversea/Private Patient Department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Dealing effectively and efficiently with processing of daily workloads and ad hoc office duties. The post holder will have a strong customer focus to ensure effective and professional operation of the service. There will be an element of out of hours work required so a degree of flexibility is essential. Due to the short term nature of this post,Candidates who do not hold existing right to live and work in the UK, at the time of application will not progress through shortlisting stage., Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate. Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability. Provide comprehensive written quotes for treatment on request Liaise with Private Insurance Companies to confirm authorization numbers obtained prior to booking patients in for appointment/admission. Ensure all relevant patient documentation is available for Consultant to view prior to appointment. Ensure the confidentiality and security of patients financial and personal information is maintained at all times. Prioritise workload distributing/redirecting as necessary and within required deadlines. Communicate and support all personnel and departments operationally with overseas and private patient requirements. Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated. Raise invoices in a timely manner. Collect and reconcile payments from patients ensuring

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme