Private Patient Coordinator
New Medical Systems Ltd, Brimington, Derbyshire
Private Patient Coordinator
Salary not available. View on company website.
New Medical Systems Ltd, Brimington, Derbyshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 8 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 122c56c08e974824bf16335f3955046b
Location ref: Brimington, Derbyshire
Full Job Description
- Supporting private patients throughout their journey with us by being a point of contact
- Ensuring patient completion of lifestyle questionnaire to support delivery of personalised care
- Be a link between the patient and the consultant, ensuring all relevant information is shared to support the patients care and experience
- Completion of reminder calls and follow up calls, addressing any patient questions or concerns
- Dealing with private enquiries from patients and referrers and action within set KPIs
- Book patient appointments onto appropriate clinics, ensuring needs are met
- Managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients to ensure that Newmedicas electronic patient record is up to date
- Taking payments for private appointments and treatments
- Work with the Private Insurance Companies to ensure smooth transactions
- Ensure all clinic correspondence is sent out in a timely manner
- Supporting all other administrative duties within the service when required
- Maintaining a positive relationship with internal and external staff at every interaction
- Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, As a Private Patient Co-ordinator, you would be responsible for ensuring that Private Clinics are set up and managed appropriately with all relevant administration completed, and that private patients have a fantastic experience with us from the first point of contact, through to the end of their treatment pathway. We want to offer our private patients a truly personalised service and the Private Patient Coordinator role is key to ensuring patients feel fully supported throughout their journey by someone they know and trust. Private Patient Co-ordinators are also the central point of contact for all telephone queries from both patients and clinic staff regarding Private Patients, and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs.
- Our Purpose is to make a positive difference to peoples lives
- Our Vision is to change lives through better sight and eye health We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 225,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
Direct job link
https://www.jobs24.co.uk/job/private-patient-coordinator-127166238