Private Patient and Commercial Services Manager

We are recruiting for a Private Patient and Commercial Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will lead on addressing the strategic and operational agenda of the Trust in relation to private patients and overseas visitors. They will lead responsibility for the day-to-day management of all operational issues within their services or departments. The Private Patient and Commercial Service Manager will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.Main duties of the job The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patients' expectations as well as ensuring the required capacity to meet key clinical performance targets. Maintain and strategically develop the Trust's Private Patient income at Mount Vernon. Ensure all practicing consultants are compliant with the Private Patients register. Maintain the Trust's systems and processes for identifying and charging overseas visitors not eligible for NHS funded care. Directly manage the Private Patient and Overseas Service co-ordinator team across the Trust. Deliver performance against key performance indicators and support the private patients work stream across the Trust.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.