Private Patient Co-ordinator

This role offers an exciting opportunity to support a high-quality private patient service within one of the largest NHS teaching trusts in the UK. The post holder will coordinate the private patient journey from referral through to treatment, ensuring bookings, financial authorisations, documentation and system records are managed accurately and efficiently. Acting as a central point of contact, you will liaise with consultants, patients, insurers and internal teams to support a smooth, professional and financially compliant service. Key responsibilities include managing patient bookings (outpatient, inpatient and theatre activity), confirming funding arrangements, maintaining accurate records, and responding to enquiries in a timely and customer-focused manner. You will play a critical role in ensuring both an excellent patient experience and effective income capture for the Trust., The main duties of this role are to coordinate the end-to-end private patient pathway, ensuring that referrals, bookings, admissions, authorisations and related documentation are managed efficiently and accurately. The post holder acts as a key point of contact for patients, consultants, secretaries, insurers and internal teams, helping to ensure that private patient activity is organised in line with Trust procedures and financial requirements. The role also involves maintaining accurate system records, supporting billing and pre-authorisation processes, resolving queries, and working closely with divisional and operational colleagues to deliver a high-quality, responsive and compliant private patient service., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The ideal candidate will have proven administrative or coordination experience, strong organisational skills, excellent communication, and a high level of attention to detail. You will need to be on-site, at varying sites, each day to prioritise a busy workload and work confidently with a range of stakeholders is essential. Experience in healthcare is essential with experience in private patient services or financial authorisation processes desirable.,

• Experience of working within a service delivery environment
• Experience and displays attention to detail and accuracy
• Flexible in approach to work and the changing needs of the service and colleagues
• Displays excellent communication skills, drive and evidence of a good team player
Desirable criteria
• Has worked in the NHS
• Electronic Patient record experience
• Experience of Compucare or similar system
• Experience in Private Healthcare
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.