Private Patient Co-ordinator

As a Private Patient Coordinator, you will Implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient. The post holder will initiate and maintain a warm, friendly, and supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met. In addition, the post holder will continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient's inpatient stay.,

• Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
• Deal with initial patient queries, comments, and complaints in accordance with the Trust's complaints procedure.
• Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
• Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
• Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
• Ensure information on EPR is kept up to date.
• Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission.
• Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
• Maintain accurate records of case dialogue in Compucare
• , The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust
We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills. As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service. The successful candidate will be working across a number of departments and with a variety of health professionals to ensure the OUH delivers a Private Patient Service of the highest standard. The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.,
• Experience of working within a service delivery environment working across an organization with different staff groups and professionals
• Excellent time management skills and good writing skills
• Flexible in approach to work and the changing needs of the service and colleagues
• Personal initiative, drive and good team player able to promote team working throughout departments
Desirable criteria
• Has worked in the NHS
• Electronic Patient record experience (EPR)
• Use of Compucare
• Experience in Private Healthcare
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.