Private Hire Taxi Driver (Front Line Delivery Officer)

We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, we are responsible for School Transport and public Demand Response Transport services.

In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that supports the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.

We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.

Key responsibilities:

- To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.

- To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.

- To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.

- To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.

- Have a good standard of general education required to demonstrate literacy and numeracy skills.

- Ability to take money or card payments.

- To position, collect and return council vehicles from multi point locations.

- Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.

- To undertake a daily vehicle, walk around check and report defects or damage.

- To report near miss or damage incurred in an accident.

- To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.

- To maintain a valid taxi licence certificate in line with Integrated Transport Solutions.

- To maintain a valid enhanced DBS using the update service.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.

Work style.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

- 0 day in the office.

- Includes field workers who primarily work remotely.

- Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

We are looking for an individual who is passionate about public services & customer care who possess the following skills and experience

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

Competitive salary and benefits.

- Flexible working arrangements.

- Local Government Pension.

- Opportunities for professional development.

- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.

- Opportunity to purchase up to an additional 10 days annual leave each year.

- Dedicated in house Wellbeing Team.

- Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.