Private Healthcare Coordinator

Were looking for a proactive and customer-focused Private Healthcare Coordinator to join our team. Acting as the single point of contact for self-pay and insured patients, youll guide individuals through their entire healthcare journey from initial enquiry to discharge ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service. Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you. You will be part of a close knit collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Patient Services Manager Louise, working 37.5 hours per week.,

• Acting as the main point of contact for private patients, providing a professional, responsive and personable service throughout their pathway
• Managing patient journeys end-to-end, keeping individuals informed and supported at every stage
• Using CRM systems to track patient progress, schedule follow-ups and ensure timely communication
• Liaising with consultants, GP practices and insurers to gather clinical information and pre-authorisation details
• Supporting conversion from outpatient consultation to surgery where appropriate, promoting private healthcare services
• Handling payments and invoices, and maintaining accurate data for reporting on activity and revenue
• Working collaboratively with scheduling teams, consultants and the wider hospital to ensure a smooth and joined-up service
• Monitoring patient feedback and identifying opportunities to improve the experience
  
  Proven experience in a high-volume customer service or bookings environment (healthcare experience desirable)
• A confident communicator with an excellent telephone manner and strong interpersonal skills
• Highly organised with strong IT skills and the ability to manage multiple systems (CRM, Healthcode experience desirable)
• Numerate, with the ability to understand and explain procedure pricing
• A proactive, empathetic approach with a genuine passion for delivering outstanding patient care
• A strong team player, comfortable working with a range of clinical and non-clinical stakeholders
• An interest in private healthcare and delivering a premium patient experience