Prescription Clerk

Symphony Healthcare Services has a vacancy for a Prescription Clerk to join our Medicines Management Team, to work as part of the teams at Burnham, Berrow and Highbridge Medical Centres in Somerset, collectively known as 'Symphony North Healthcare'. We have 24 hours available and working pattern (days and hours) will be agreed at interview stage. This is an exciting opportunity to play a key role in patient care and contribute to the smooth operation of our practices., Serve as the first point of contact for patients requesting repeat prescriptions over the telephone, email, on online requests. Process prescription requests accurately and efficiently. Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals. Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times., As a Symphony Prescription Clerk, you will:

• Be the first point of contact for patients requesting repeat prescriptions.
• Process prescription requests accurately and efficiently.
• Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
• Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times., Full training and ongoing support will be provided by the Medicines Management and practice teams.
• This role offers career development opportunities within the team
• You may be asked to work additional shifts to cover annual leave or sickness, or to assist at other local SHS practices., Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
• Liaise with patients and pharmacies regarding prescription queries and requests
• Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
• Liaise with hospital staff with reference to discharge and clinic letters
• Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
• Enter relevant patient information accurately onto EMIS
• Use the Prescription Tracker to establish the status of electronic prescriptions
• Undertake any other duties appropriate to the post as requested
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying. Job description,
• Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
• Liaise with patients and pharmacies regarding prescription queries and requests
• Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
• Liaise with hospital staff with reference to discharge and clinic letters
• Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
• Enter relevant patient information accurately onto EMIS
• Use the Prescription Tracker to establish the status of electronic prescriptions
• Undertake any other duties appropriate to the post as requested
  
  Previous experience in a pharmacy, or GP surgery administrative role is beneficial.
Strong communication skills and a compassionate, patient-focused attitude. Ability to prioritise tasks, work independently, and collaborate effectively with the team. A commitment to confidentiality and accuracy in handling patient information.,
• Have previous experience in a pharmacy, GP surgery, or administrative role is beneficial.
• Possess strong communication skills and a compassionate, patient-focused attitude.
• The ability to prioritise tasks, work independently, and collaborate effectively with the team.
• A commitment to confidentiality and accuracy in handling patient information., Good level of IT skills/typing skills
• Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
• Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure and meet deadlines
• Ability to adapt and respond to change.
• The ability to use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of team spirt.
• Able to promote good working relationships
Desirable
• Computer literate in EMIS clinical system
• Computer literate in Microsoft Word and Outlook, Flexibility and willingness to support all multidisciplinary teams
• Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
• Ability to motivate others
• Flexible attitude to working patterns
Qualifications Essential
• Five GCSE or equivalent (A-C grade) must include Maths and English
Desirable
• Experience within a pharmacy setting
Experience Essential
• Experience within the NHS or similar health care setting
• Experience in a customer focused environment
• Experience of using a clinical medical IT system or similar
Desirable
• Evidence of working within a multidisciplinary team
• Knowledge of primary care in the NHS
  
  Symphony Healthcare Services Limited was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at our core. Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all. Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role. Thank you for your interest in joining Symphony! We look forward to hearing from you and receiving your application.