Preoperative Assessment (POA) Patient Flow Coordinator

We are seeking to employ enthusiastic, highly motivated Patient Flow Coordinators to expand our team within the Preoperative Assessment Service. The Pre-Operative Assessment team at the Norfolk and Norwich University Hospital is a multi-disciplinary team, consisting of a range of health care professionals and administrative staff, responsible for the assessment and optimisation of patients awaiting surgery. The department takes on a vital role in ensuring patients are prepared for their procedures and therefore the smooth running of surgical operating lists, and plays a critical function in facilitating the delivery of the elective recovery plan. The department is continuously evolving and developing to enhance quality and efficiency to assist with the elective recovery and ensure patients coming to the hospital for a procedure receive the best care possible. Our PRIDE values of People focused, Respect, Integrity, Dedication and Excellence are important to us. By adhering to the Trust PRIDE values enhances the ability to communicate in a personable, approachable, and respectful manner also supporting the development of instant and positive relationships with both staff and patients. This approach facilitates the individual to work inclusively and collaboratively with staff to provide excellent care for our patients. The highest level of integrity and honesty is expected, and this is regularly demonstrated through our patient feedback., As part of the Pre-Assessment team, the opportunity is available to proactively manage patient flow within the department ensuring that Pre-Operative Assessment (POA) capacity is fully utilised and that patients progress along their pre-operative pathway as smoothly and efficiently as possible. The department embraces the chance for staff development, and the individual will gain skills in proactively managing the department clinic booking system and the new digital patient screening system, gaining knowledge and experience at identifying capacity surpluses and shortfalls and taking steps to ensure capacity is fully utilised. The department is going through a period of significant transformation to the way staff work and the way patients progress along the pre-operative assessment pathway so there is also opportunity to have a direct input on the future of the department and its working practices. The successful candidate will have the opportunity to work collaboratively within the team but will also be expected to work independently and use their initiative to direct their time. They will work closely within the requirements of Trust and Departmental policies and procedures to ensure that patient pathways are correctly managed. Data collection and processing is vital for service improvement; therefore, they will assist the clinical and administrative teams with regular audits.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics