Premium Retail Manager

We're looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world's most iconic stadiums-Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry-level Hospitality spaces-from matchdays to concerts and tours. You'll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership. If you're passionate about creating standout guest experiences and love the buzz of live events, this is your stage.,

• Lead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spaces-run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
• Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
• Support Non-Matchday Events - From major concerts to stadium tours, you'll keep operations seamless and standards high.
• Mobilise New Premium Areas - Be at the forefront of venue expansion-plan, implement, and fine-tune processes for new spaces.
• Collaborate Across Teams - Work hand-in-hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
• Champion Compliance & Best Practice - Ensure food safety, health & safety, and operational excellence across all Premium spaces.
• Manage Stock & Sustainability - Keep inventory tight, reduce waste, and support efficiency initiatives.
• Recruit, Train & Develop Talent - Build and nurture a strong team pipeline for Premium Retail operations.
  
  Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
• Skilled in managing large, diverse teams in fast-paced, high-pressure settings.
• A strong track record of delivering exceptional customer service.
• Knowledge of food safety, health & safety legislation, and operational best practice.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong admin and tech skills-Excel, EPOS systems, and reporting tools.
  
  Meals on Shifts - Enjoy lunch & dinner while you work.
Company Pension Scheme - Secure your future with our competitive pension plan. Birthday Day Off- Enjoy an extra day off to celebrate your birthday. Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion. On-Site Parking - Parking available at site locations. Career Development Opportunities - Grow with us through learning, progression, and internal opportunities. Competitive Holiday Allowance - plus bank holidays.