Premier Relationship Officer

The Premier Relationship Officer is a key support role that enables Relationship Managers to maximise client-facing time while delivering an outstanding customer experience. You'll provide dedicated support to a team of Premier Relationship Managers (PRMs), helping them achieve their objectives and ensuring clients receive a responsive, high-quality service. You'll aim to resolve customer queries at first contact wherever possible, or accurately identify customer needs to connect them with the most relevant products, services and solutions. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll:

• Support Premier Relationship Managers with client contact and service, including direct customer contact, smooth handovers where appropriate, and managing key event reminders to maintain proactive engagement
• Build strong knowledge of HSBC Premier propositions to support the more complex needs of our affluent clients
• Identify opportunities to improve customer service, quality and ways of working, and contribute to implementing improvements
• Monitor and gather information to assess potential impacts and identify risks and opportunities for the business
• Resolve customer queries at first point of contact and minimise referrals to PRMs for routine transactions
  
  A proactive approach to reviewing client needs, with a focus on deepening relationships and delivering excellent customer service
• Strong organisational skills and previous administrative experience
• Flexibility and adaptability, with the ability to support others through change
• Excellent written and spoken communication skills
• Experience working collaboratively across teams or departments to deliver a seamless customer experience
• Strong planning and prioritisation skills, with a clear sense of accountability and a focus on efficient delivery
  
  If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Premier Relationship Officer, Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via