Practice Manager

We are seeking an exceptional, highly experienced and resilient Practice Manager to provide decisive leadership, strategic direction and operational excellence within our established NHS GP practice., The Practice Manager will hold overarching responsibility for the strategic, operational, financial and organisational management of the practice, ensuring the consistent delivery of safe, effective and sustainable NHS primary care services., Strategic Leadership: Translate partnership objectives into measurable operational plans, drive service development and maintain organisational performance.

Operational Management: Direct all aspects of daily practice operations, ensuring efficient systems, appropriate clinical capacity, effective patient access and service continuity.

Financial Governance: Manage budgets, , income optimisation, contractual payments, QOF performance.

Workforce Leadership: Lead recruitment, performance management, workforce planning, and the development of a high-performing multidisciplinary team.

Quality and Compliance: Maintain robust CQC compliance, clinical governance systems, information governance, safeguarding arrangements and organisational risk.

Contractual Accountability: Oversee GMS contractual obligations, enhanced services, NHS reporting requirements and performance against commissioned targets.

Stakeholder Engagement: Represent the practice professionally in dealings with NHS commissioners, the ICB, PCN partners and external organisations.

The postholder must exercise independent judgement, demonstrate exceptional organisational control and provide clear, accountable leadership across all areas of practice management.

This is a demanding senior leadership position requiring far more than routine practice administration. The successful candidate must demonstrate a proven record of managing complex primary care operations, leading multidisciplinary teams, maintaining financial control and delivering measurable improvements in performance, patient experience and regulatory compliance.

We require a confident, authoritative and commercially astute leader who can make difficult decisions, challenge underperformance, manage competing priorities and maintain uncompromising professional standards. Extensive knowledge of NHS General Practice, contractual requirements, CQC governance, workforce management, QOF and financial sustainability is essential.

You will be expected to take full ownership of operational delivery, anticipate emerging risks, strengthen accountability and drive continuous improvement. Strong interpersonal skills, sound judgement, discretion and the ability to lead confidently under pressure are fundamental.

This opportunity is intended for an accomplished Practice Manager with substantial senior management experience, the professional maturity to operate autonomously and the ambition to make a lasting impact on a progressive primary care organisation.

Quarry Bank Medical Centre is an established NHS GP practice in Dudley, committed to delivering high-quality, accessible and patient-centred primary care. As part of the Brierley Hill and Amblecote PCN, we work collaboratively with local healthcare partners to improve outcomes and respond to the evolving needs of our community.

Our multidisciplinary team comprises experienced GPs, ACPs, nursing professionals, pharmacists and administrative colleagues, working together to provide comprehensive and coordinated care.

We maintain a professional, supportive and accountable working environment where integrity, mutual respect and consistently high standards are fundamental. We value individuals who demonstrate initiative, take ownership of their responsibilities and contribute positively to organisational development.

The practice is committed to modernising services, strengthening clinical governance, embracing appropriate digital innovation and creating efficient systems that benefit both patients and staff.

We offer the opportunity to lead an established organisation, work closely with the GP Partnership, influence strategic decisions and shape the future direction of the practice. The successful candidate will benefit from professional autonomy, opportunities for continued development and a meaningful leadership role within an evolving NHS landscape.

We are ambitious in our expectations, collaborative in our approach and committed to excellence in everything we deliver.