Practice Manager

Were on the hunt for a highperforming Practice Manager to drive operational excellence and support our strategic growth. This is a fantastic opportunity for someone who loves optimising systems, leading teams, and delivering measurable results. Reepham and Aylsham Medical Practice has two sites, one in the picturesque village of Reepham and one in the historic town of Aylsham. Currently we have a list size of approximately 9,000 patients. There will be a requirement to work between both sites. In This Role, You Will: Lead operational improvements across the practice Manage performance, recruitment, and staff development Oversee financial planning and reporting Implement new processes and digital solutions Ensure compliance and uphold quality standards Were looking for someone ambitious, proactive, and ready to take ownership. If that is you, we would love to hear from you.Main duties of the job Business planning Setting longterm strategies, planning services, and adapting to changing NHS requirements. Financial management Handling budgets, payroll, billing, insurer liaison, and costcontrol. Ensures the practice stays financially viable. Staff management Recruiting, training, supervising nonclinical staff, conducting performance reviews, and maintaining morale. Appointment systems Designing and overseeing appointment workflows that work for both clinicians and patients. Regulatory compliance Ensuring adherence to CQC standards, data protection laws, NHS policies, and clinical governance. Information governance Maintaining accurate records, safeguarding patient confidentiality, and managing data systems. IT and digital systems Overseeing clinical systems, security, digital transformation, and troubleshooting technology. Liaison and communication Working with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), suppliers, and community partners. Quality assurance Implementing protocols for patient safety, service quality, and continuous improvement. Premises and facilities Managing buildings, equipment, health & safety, and risk management.

• Strategic leadership Supporting GP partners, shaping longterm direction, and adapting to workforce and policy changes.
About us As a GP Surgery we treat all minor illness and medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care. It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude. We strive for professionalism at all times and feel it is important that patients feel listened to and supported. Preventative care is as important as curative and we work with Research to promote learning and development. We also understand that it can be challenging working in primary care. As a rural Practice we believe that working together and with one another to support our own health and wellbeing is equally important. Staff training is carried out monthly so we can get together to discuss things that can improve work and wellbeing.