Practical Training Lead / Operation Manager

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Practical Training Lead / Operations Manager to support the Head of Operations in the effective management of the Healthcare Cleaning service, ensuring all contractual obligations and business objectives are consistently met., We are looking for an experienced operational leader who will take ownership of practical training delivery, competence assessment and workforce capability, ensuring all Placemakers operate in line with approved safe systems of work, infection prevention and control procedures, and agreed quality standards. Key Responsibilities

• Lead and manage the Healthcare Cleaning operation, providing clear direction, guidance and support to Placemakers to ensure efficient, compliant and high-quality service delivery
• Deliver hands-on practical training and structured inductions for new and existing Placemakers, ensuring full competence before independent working
• Conduct competency assessments using agreed criteria, identifying skill gaps and delivering coaching or corrective training where required
• Maintain accurate training, attendance and competency records in line with approved company documentation and audit requirements
• Ensure compliance with all ISS, Trust, NHS and regulatory standards, including health, safety, infection prevention and control
• Manage Placemakers in line with ISS and Trust policies, including recruitment, training, absence management, performance reviews, disciplinary and grievance processes
• Monitor service quality, performance and costs against contract specifications and budgets, implementing corrective actions where required
• Build and maintain effective working relationships with the Trust, ISS colleagues and key stakeholders, supporting continuous service improvement
  
  Proven experience managing operational teams within a healthcare, cleaning or facilities management environment
• Strong practical training and coaching capability, with experience delivering hands-on task-based training
• Demonstrable experience conducting competency assessments and ensuring staff are safe and compliant before independent working
• Sound knowledge of infection prevention and control procedures and safe systems of work within a healthcare setting
• Experience working to contractual requirements, service level agreements and quality standards
• Ability to manage Placemakers in line with policy, including recruitment, performance management, absence management, disciplinary and grievance processes
• Experience maintaining accurate training, competence and audit documentation
• Strong understanding of health, safety and compliance requirements, with the ability to identify and escalate risks or unsafe behaviours
• Ability to monitor service quality, performance and costs, and support corrective actions where required
• Confident communicator, able to build effective working relationships with Trust representatives, colleagues and stakeholders
• Organised and methodical approach, with the ability to manage multiple priorities and projects
• Commitment to continuous improvement, learning and workforce development
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link