Post Sales Approvals Officer

We're looking for a Post Sales Services Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post-sales processes are handled accurately, compliantly and with care.

About the role

This is a varied and rewarding role that sits at the heart of our sales and homeownership services. You'll provide both pre-sales support to the New Homes Team and post-sales services to homeowners, helping ensure leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle.

You'll work collaboratively across the business, manage multiple cases at pace, and support customers through some of the most important moments of their homeownership journey, from purchasing and re-mortgaging to lease extensions and bereavement cases.

What you'll be doing

Provide post-sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
Support the New Homes Team with pre-sales activity, including valuations, price lists and monitoring sales exposure
Manage enquiries relating to sub-letting, re-mortgages, lease assignments and notices
Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
Oversee lease extension applications from enquiry to completion
Grant approvals for home improvements and other works, ensuring risk is minimised
Produce and coordinate leasehold management packs within agreed timescales
Handle joint-to-sole tenancy approvals, affordability assessments and flexible tenure cases
Ensure bereavement cases are managed sensitively and professionally
Raise and process capital payments for development contracts accurately and on time
Deliver excellent customer service to all homeowners, colleagues and external stakeholders
For further information, please read our job description here: post-sales-approvals-officer.pdf

Are you highly organised, detail-driven and passionate about delivering an outstanding customer experience? Do you thrive in a role where no two days are the same, and where your work directly supports people in their homes and communities?, Are confident using Microsoft Office and customer database/CRM systems
Have good knowledge of leasehold property and property management
Understand Right to Buy, Right to Acquire, lease extensions and sub-letting
Are highly organised, solution-focused and able to manage competing priorities
Can work independently, deliver at pace and stay calm under pressure
Are customer-focused, professional and confident communicating with a range of stakeholders, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

Make a real impact in our communities.
Work with a supportive and passionate team.
Enjoy competitive salaries and generous leave.
Benefit from numerous personal and professional development opportunities.
Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.