Portfolio Management Team Leader

The Portfolio Management Team Leader is responsible for leading and performance-managing the Portfolio Management Team, ensuring the smooth, accurate, and timely delivery of all client onboarding, offboarding, tenancy changes, and managing agent transitions. The role owns these processes end-to-end, coordinating closely with mobilisation, property management, and internal teams to deliver seamless client experiences with minimal disruption. A key focus is driving consistency, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima, while proactively identifying risks and taking action to protect service delivery. This role requires a hands-on leader who sets clear expectations, manages priorities, and holds the team accountable for performance and outcomes. You will build a high-performing, engaged team, while also developing strong external relationships with suppliers to ensure timely confirmations and resolution of issues. Using data and operational insight, you will continuously improve processes, drive efficiency, and strengthen supplier performance, ensuring the function delivers against tight deadlines and high service standards in a fast-paced environment, The Portfolio Management Team Leader is responsible for managing and leading the wider Portfolio Management Team, responsible for completion of client onboarding and offboarding, as well as change of tenancies and change of managing agents. The team will work closely with the Property Management Mobilisation Team, clients, and wider internal teams to successfully onboard and offboard portfolios, ensuring smooth transitions and alignment with client and business expectations. The team will also aim to ensure that all changes are confirmed as completed by suppliers, maintaining strong relationships and clear communication to support service excellence.

We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward. At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple - to be extraordinary, together. Watch films about our people and cultureAbout Savills Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you. Founded in 1855 Co-workers 42,000 worldwide, 9600 in the UK Turnover £2.15 Bn

We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.

• Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
• Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
• Our Offer
Read more about our benefits and culture in our offer overview belowValues No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values: We listen: Tell us your goals and aspirations and we'll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential. We empower: Here, there's no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.