Portering Supervisor

To support and assist the Operational Services Team Managers and Head of Portering in providing an efficient and robust Portering, Post Room and Concourse Reception across the UHB Sites.

To lead the day to day operational management of the Portering department based in the University hospital of Wales, but multisite cover will be required. Providing excellent service delivery to both staff, patients and external visitors, acting as first point of contact for the four key areas above and responding accordingly to telephone, email and face to face enquiries as they occur.

To supervise the Portering team across UHB wide, acting as line managers for staff whilst on duty and undertaking relevant Human Resources tasks such as recruitment, induction, role specific training, sickness management, annual leave allocations, rostering management and annual appraisals., Act as first point of contact for the three key areas (Portering, Post Room, and Concourse Reception) and responding accordingly to telephone,email and face to face enquiries in a polite, professional and timely manner.

To manage the operational service delivery of the Portering department, allocating tasks to Porters clearly and concisely, delegating tasks appropriately and analysing which tasks need to be given priority.

To deal with and resolve day to day operational issues for the three departments, using initiative where possible to identify solutions, and escalating queries or concerns to the Team Manager and Head of Portering, as necessary.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is"Living Well, Caring Well, Working Together",and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.