Porter Duty Manager

An opportunity has arisen to join our busy Portering Team at Bury & Rochdale . You will be responsible for the day to day management of the department and deputising for the portering and waste manager when necessary. You will be responsible for maintaining high standards of customer service at all times and actively support management and all of the core teams in delivering a professional service to all of our customers. You will take a lead during your shift in monitoring, by assessing and monitoring systems and teams in ensuring we deliver a professional and customer centred service in line with all policies and procedures. You will also deputise for the Portering Manager, as and when required, in relation to Portering Services. Main duties of the job You will need to demonstrate a flexibilty to shift patterns as the roles will also need to cover nights, weekends and Bank Holidays when necessary. You will assist the Portering Manger in the efficient and effective management of Portering Services. We ask that applicants complete their application in their own words. AI can be a useful tool but your application must accurately reflect your own skills, knowledge and experience. if we believe your application has been written using AI, it could affect your chances of being shortlisted for interview Please see the job description for the full list of duties., To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk. We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team. We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore sending interview questions, to candidates, in advance for this vacancy. If you are invited for interview you will receive your interview questions in advance of your interview date. Job description

• Experience supervising or leading a team in a busy operational environment
• Experience Co-ordinating Staff and prioritising workload to meet changing service demands
• Experience of promoting a positive team culture through effective communication, professionalism and leading by example
Desirable
• Experience of working within an acute NHS or healthcare environment
• Experience supporting staff development, coaching or delivering on-the-job training
• Experience of using electronic request system to allocate work, monitor service demand and support operational delivery
Skills Essential
• Strong communication and interpersonal skills, with the ability to build and maintain relationships
• Proactive approach to identifying issues, taking ownership and implementing practical solutions to maintain service delivery.
• Full Clean UK Manual Driving Licence
• Competent in Microsoft Office
Desirable
• Ability to use operational information to support planning and decision making
• Ability to make sound decisions under pressure
• Excellent organisation and prioritisation skills
Knowledge Essential
• Knowledge of Health & Safety Requirements
• Understand the role of the Portering service in supporting patient care and experience
Desirable
• Knowledge of patient flow and operational pressures within a hospital setting
• Knowledge of information governance
• Knowledge of incident reporting systems
Qualifications Essential
• GCSE Maths or equivalent
• GCSE English or equivalent
Person Specification Experience Essential
• Experience supervising or leading a team in a busy operational environment
• Experience Co-ordinating Staff and prioritising workload to meet changing service demands
• Experience of promoting a positive team culture through effective communication, professionalism and leading by example
Desirable
• Experience of working within an acute NHS or healthcare environment
• Experience supporting staff development, coaching or delivering on-the-job training
• Experience of using electronic request system to allocate work, monitor service demand and support operational delivery
Skills Essential
• Strong communication and interpersonal skills, with the ability to build and maintain relationships
• Proactive approach to identifying issues, taking ownership and implementing practical solutions to maintain service delivery.
• Full Clean UK Manual Driving Licence
• Competent in Microsoft Office
Desirable
• Ability to use operational information to support planning and decision making
• Ability to make sound decisions under pressure
• Excellent organisation and prioritisation skills
Knowledge Essential
• Knowledge of Health & Safety Requirements
• Understand the role of the Portering service in supporting patient care and experience
Desirable
• Knowledge of patient flow and operational pressures within a hospital setting
• Knowledge of information governance
• Knowledge of incident reporting systems, GCSE Maths or equivalent
• GCSE English or equivalent
  
  The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.