Pool Safety and Support Assistant

We are looking to recruit Pool Safety and Support Assistants to work in the newly renovated hydrotherapy pool at Fulwell Community Resource Centre. The purpose of the role is to ensure the safe, inclusive, and person-centred operation of the swimming pool facility, supporting individuals with a range of physical, sensory, and learning needs. The successful candidates' responsibilities include:

• Health and safety compliance which includes monitoring and maintaining water quality in accordance with approved codes of practice.
• Respond to and screen telephone calls, emails, and general enquiries, delivering a high standard of customer service and ensuring all communications are handled efficiently and courteously.
• Managing the pool booking system by monitoring availability, processing payments, and uphold SCAS financial protocols.
• Promoting a respectful and inclusive environment where people are treated as individuals and feel in control of their experience., Please note applicants must already have the right to work in the UK, as we are unable to offer visa sponsorship for these roles.
Supporting documents JD- Pool Safety and Support Assistant NEW 2026.docx (35.77 KB) PS- Pool Safety and Support Assistant.docx (39.37 KB) Purpose&Values2024.pdf (78.27 KB) Information for candidates.doc (63.5 KB) Privacy Notice.pdf (97.64 KB) SCAS Employee Benefits List FINAL.pdf (729.66 KB)

Sunderland Care and Support is one of the leading Social Care Providers of high-quality care and support to the community of Sunderland. We are passionate about supporting adults with complex learning and physical disabilities to lead fulfilling lives.

The role of a pool safety and support assistant is extremely rewarding and in return we offer:
• A starting salary of £26,403 (pro rata if working less than 37 hours per week)
• A positive, supportive and rewarding working environment
• Comprehensive induction and ongoing training
• A pension scheme
• 26 days annual leave entitlement rising to 31 days with 5 years continuous service, excluding bank holidays
• Probationary period
• Regular one-to-one supervision and annual appraisal
• We pay for your DBS
• Occupational Health and wellbeing support
• Access to discounts on local theatre and sporting events and Blue Light Card and Company Shop supermarket.