Police Contact Enquiry Officer

Hampshire & Isle of Wight Constabulary

N

RG21

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing. Currently located in 19 police stations across the county, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders. Police Contact Enquiry Officers (PCEOs) are responsible for providing an efficient and effective front counter service to members of the general public. For further information, please see the attached role profile and additional information sheet. What are looking for candidates who: Are qualified to QCF level 2, or had comparable work experience. Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems. Have a UK driving licence. Have proven experience of working in a busy customer/public service environment. Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes. Feel confident dealing with confidential and sensitive matters. Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

2026-06-14 23:59

757237

Multisite Police Contact Enquiry Officer - HIOWC244

Basingstoke

Basingstoke

£30,333 - £32,613

Working as a Police Contact Enquiry Officer, you will attract benefits including but not limited to: 24 days annual leave. Competitive pension scheme. Excellent wellbeing support, including access to the Employee Assistance Programme. Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card. Fantastic career progression including development and secondment opportunities.

Policing

#s1-Gen

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing. Currently located in 19 police stations across the county, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders. Police Contact Enquiry Officers (PCEOs) are responsible for providing an efficient and effective front counter service to members of the general public. For further information, please see the attached role profile and additional information sheet. What are looking for candidates who: Are qualified to QCF level 2, or had comparable work experience. Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems. Have a UK
driving licence. Have proven experience of working in a busy customer/public service environment. Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes. Feel confident dealing with confidential and sensitive matters. Have knowledge of Windows based Microsoft software and can confidently use IT equipment.